Group Head- Client Success

Key Responsibilities (day-to-day)

• Lead media strategy, delivery, and optimisation across paid, earned, and owned channels for a group of accounts.
• Own senior client relationships, consultative conversations, and expectation management.
• Set optimisation direction across SEM, Display, Social, OTT, Programmatic, UAC, and mobile app marketing.
• Own KPI frameworks and web-analytics standards across the group's channels.
• Drive account growth through cross-sell and upsell opportunities.
• Lead, coach, and develop account managers and specialists.
• Partner with internal and external cross-functional teams to deliver omni-channel, integrated campaigns.
• Champion best practices in analytics, tooling, and marketing automation.
• Work in a fast-paced, collaborative and ownership driven environment.

Qualifications

• 6–8 years in digital media / performance marketing, with team and client leadership.
• Deep command of multi-channel campaigns, web analytics, and optimisation strategy.
• Strong communication and consultative client-leadership skills.
• Proven at growing accounts and managing senior client relationships