Ground Staff

Roles and Responsibilities

• Provide exceptional customer service to guests, ensuring their needs are met and exceeded.
  
• Handle guest queries, complaints, and feedback in a professional manner.
  
• Manage front desk operations, including check-in/check-out processes, room assignments, and key distribution.
  
• Assist with back office tasks such as data entry and record-keeping.
  
• Maintain cleanliness and organization of reception area.
  

Desired Candidate Profile

• 0-5 years of experience in hospitality industry (hotel management or related field).
  
• Strong communication skills for effective guest interaction.
  
• Ability to work well under pressure in a fast-paced environment.
  
• Basic computer knowledge for efficient data entry operation.