KOLKATA · FULLTIME
Grievances/Escalation Specialist
Green Leaf Consultants Kolkata
Kolkata · onsite · Posted 11d ago
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₹4.5L - ₹5.5L PA1–6 yrsfulltimeKolkata
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Section · 01
About this role
A potential candidate will be responsible for closing HNI Policy Servicing FR raised with TAT.
HNI and NRI customers are redressed by the specialized grievance team leading to a better experience and resolution.
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Section · 02
Skills
Customer EscalationPolicy ServicingEmail ProcessGrievance HandlingEmail SupportCustomer ComplaintsHNIService RecoveryEscalationsLife InsuranceNRI ServicesInsurance OperationsQuery ResolutionChat ProcessEscalation ManagementHNI Client Handling