Grievance Support Executive

Role & responsibilities

• Responsible for providing proper Resolution for the grievance cases received Through online (i.e.) PMOPG Portal • Provide proper Resolution for the grievance cases received Residents through Mail /Post from • Work on the set of complaints, segregate based on the risk levels and ensure remediation • Assist in any other work incidental to the resolution of grievances, preparation of educational material • Work closely with internal and external teams on enrolment and authentication issues relevant to resident grievances, prepare concept notes and follow up till development of the solutions. • Provide proper Resolution for the grievance cases received from HQ & ROs and other senior officials • To find out Duplicate Enrollments through Analysis • Follow up with MSP for proper solution for various Service Requests created • Drafting the reply for RTI query • Any other task assigned by ADG(Biometric) or UIDAI

Preferred candidate profile

• (a) BE / B Tech in Computer Science / MCA/Engineering with 5 years of experience in total and 4 years in grievances support or customer support or • (b) Bachelor in Science with 8 years of experience including 6 years in grievances support or customer support with good knowledge of computer • (c) Internal to UIDAI contractual or outsourced staff- B Tech/ BE total 5 year experience and minimum 3 years of experience with UIDAI in technical tasks only