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    Job · 17959868

    ICICI Lombard General Insurance Company Limited logo

    Grievance Redressal Manager- Female Candidate Apply

    ICICI Lombard General Insurance Company Limited · Mumbai · onsite · Posted 36d ago

    ₹2.0L - ₹4.5L PA1–6 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Role & responsibilities


    • Handle customer grievances and escalations
    • Resolve complaints received from senior management, website & IRDA channels
    • Coordinate with multiple teams for timely resolution • Identify process gaps and suggest improvements
    • Prepare MIS and analytical reports
    • Ensure customer satisfaction and service excellence.

    FEMALE CANDIDATES ONLY

    Position: Escalations Team (Grievance Redressal Manager)

    Location: Andheri, Mumbai

    Salary: 2 LPA 4 LPA

    Experience: 1 to 5 Years Customer Service Experience Preferred Insurance Industry Experience Mandatory

    Qualification: Graduate / Post Graduate / MBA

    Age Criteria: 21 Years to 31 Years

    Contact Hr Geetanjali- [phone removed].

    Email ID- [email removed]

    Sourced from naukri

    Skills

    Customer ServiceCustomer EscalationGrievance HandlingGrievance RedressalSolving QueriesCustomer HandlingEscalationsQuery ResolutionComplaint HandlingCalls HandlingGood Communication In English

    About ICICI Lombard General Insurance Company

    ICICI Lombard General Insurance Company Limited logo

    ICICI Lombard General Insurance Company Limited

    Insurance

    13.7k+

    employees

    2001

    25 years old

    Prabhadevi, Mumbai

    India

    ₹8.3L PA avg

    Avg at ICICI Lombard General Insurance Company

    ₹2L – ₹4.5L PA

    This role

    About

    ICICI Lombard is among India's leading general insurance companies. Explore the wide range of insurance policies for health, motor, travel, home & more.

    Industries

    InsuranceFinancial Services

    Employee ratings

    10 reviews

    3.6/ 5

    Culture

    2.9

    Career growth

    2.4

    Work-life

    3.1

    Employees rate it well for

    Job Security36Overall Company36

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Grievance Redressal Manager- Female Candidate Apply · waiting for your command