Grievance Manager

Key Responsibilities- 

• Complaint Handling: Register, assign, and acknowledge complaints within 24 hours. Maintain and update complaint tracker.
• Coordination: Liaise with internal teams for updates and resolution. Share status with complainants regularly.
• Closure & Communication: Notify complainants and regulators of resolutions promptly.
• GRC Grievance Management: Register cases, coordinate documentation, prepare agendas, and communicate outcomes.
• MIS & Reporting: Maintain trackers, generate reports for GRC/PPHI/Board, and share data with management.
• Analysis & Improvement: Conduct RCA, suggest process improvements, and share monthly feedback.
  

Qualifications

• Graduate from a recognized university; additional certifications preferred.
• Minimum 2 years in BFSI grievance handling.
• Strong communication, analytical, and interpersonal skills.
• Proficient in Excel; knowledge of General Insurance is mandatory.

Interested candidates kindly share cv at [email removed]