Grievance Manager

Roles and Responsibilities

• Manage grievances from various sources, including customers, employees, and stakeholders.
  
• Handle complaints in a timely and effective manner to resolve issues promptly.
  
• Develop and implement processes for grievance redressal, ensuring fair treatment of all parties involved.
  
• Collaborate with internal teams to identify root causes of issues and implement corrective actions.
  
• Maintain accurate records of grievances received, processed, and resolved.