Graduate Trainee - Online Reputation Management (ORM)
Dentsu Webchutney · Mumbai · onsite · Posted 30d ago
Undisclosed0–1 yrsinternshipSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a proactive Graduate Trainee - Online Reputation Management (ORM) to monitor and manage brand conversations across social media and digital platforms. This role is ideal for fresh graduates passionate about digital media, customer engagement, and brand reputation, offering hands-on experience in soc Job Description
Key Responsibilities:
- Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
- Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
- Build brand awareness by addressing user queries and maintaining positive online perceptions.
- Acknowledge compliments and highlights positive feedback on brand social media pages and utilizes social listening tools effectively for monitoring and response management.
- Categorize data and prepare daily, weekly, and monthly ORM performance reports.
- Analyze audience feedback and provide insights to help improve brand positioning and customer experience.
Eligibility Criteria
- Graduate or UGC-approved Diploma holder in Mass Media, Marketing Communication, Advertising, or related fields.
- Strong written and verbal communication skills.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Willingness to learn, attention to detail, and ability to work in a fast-paced environment.
Preferred Skills
- Good interpersonal and coordination skills.
- Ability to multitask and manage deadlines.
What We Offer
- Structured training and mentorship.
- Exposure leading brands and integrated communication campaigns.
- Opportunity to learn from industry professionals.
- Potential for full-time conversion based on performance and business requirements.
Location:
India - Maharashtra- Mumbai - Worli - Devchand House - Level 6 Brand:
Dentsu Creative Time Type:
Part time Contract Type:
ConsultantDisclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperienceCustomer EngagementSOCMass Mediadigital platformsBusiness RequirementsORMBrand ReputationOnline ReputationDigital MediaadvertisingCommunication SkillsBrand AwarenessBrand Positioningmarketing
About Dentsu Webchutney
Dentsu Webchutney
Financial Services
175
employees
1999
27 years old
Gurgaon
India
About
Dentsu Aegis Network (now part of Dentsu International) operates in the advertising and marketing services industry, specializing in digital marketing, media planning, branding, and communications solutions. Its careers page highlights opportunities in creative strategy, digital transformation, analytics, and client services, reflecting its mission to help brands connect with consumers through innovative and data-driven campaigns. The company emphasizes creativity, technology, and global collaboration, positioning itself as a leading marketing agency group and a dynamic workplace for professionals in advertising and communications.
Industries
Financial Services
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