Graduate Trainee - GISOCC R&D DSIS

Job Details

• Job: R&D IS Engineer
• Organization: R&D DSIS Delivery
• Schedule: Full time
• Employee Status: Regular
• Job Type: Permanent contract

Responsibilities

As L2 Support of STR / TMT GISOCC team, you will be responsible to :

• Support Level Lead will be the entry point for any user requests (issues or enhancements).
• He is in charge of:
• Account Management & Licences:
  • Clean-up users which have left the company
• Functional Support:
  • Login and access issues
  • Access to servers
  • Most questions about functional behaviour or capabilities (with help from the Product Owner)
  • Questions about methodology (with help from Methods & Tools team)
  • Some basic infrastructure issues (with help from IS CoC)
  • Abnormal observations
  • Basic methodology support
  • Support routes process change requests to the according Smart PWG
  • Working the life-cycle of a help desk incident

Apply, communicate and ensure if manager the compliance with the procedures and Environmental, Safety and Security good practices, to know, for their activities and the activities of subcontractors, the potential risks and their consequences, be attentive and be reagent and know the associated action plans.

Skills

• JIRA
• Functional Support
• Basic infrastructure issues
• Change requests
• Life-cycle of a help desk incident
• Account Management & Licences

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.