Graduate Freshers eligible For chat role

Roles and Responsibilities :

• Provide email and chat support to customers, responding to their queries and concerns in a timely and professional manner.
• Process customer requests, resolve issues, and escalate complex problems when necessary.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with internal teams to ensure seamless communication and efficient issue resolution.

Job Requirements :

• 0-5 years of experience in non-voice process or similar role (customer service).
• Excellent written communication skills for effective email and chat correspondence.
• Ability to work on rotational shifts including evenings, weekends, and holidays as required by the business needs.