Graduate Engineer Trainee (NOC)

Job Summary Responsibilities DevOps (Modern NOC - Automation Continuous Improvement)

• Assist in automation of monitoring and operational workflows through basic scripting.
• Support infrastructure and network change monitoring as part of CI/CD pipelines.
• Work with monitoring and observability tools (e.g. Grafana)
• Contribute to infrastructure improvements using automation/orchestration principles.
• Develop basic scripts (Python / PowerShell) to reduce manual effort.
• Work with APIs and structured data formats (JSON)
• Support automation initiatives and process optimisation efforts.
• Build foundational understanding of Infrastructure as Code (Terraform) and CI/CD practices.

Network Operations - Incident Management Coordination

• Monitor network, systems, and infrastructure (LAN/WAN, Wireless, VPN, firewalls, cloud) in a 24x7 environment using standard NOC tools.
• Detect, triage, and respond to alerts, incidents, and outages with defined SLAs.
• Perform first-level troubleshooting across network and system components (routers, switches, wireless, firewalls, circuits)
• Log, track, and manage incidents via ticketing tools (JIRA, ServiceNow etc.)
• Follow established SOPs for troubleshooting and escalation to L2/L3 teams.
• Collaborate with internal teams (Network, Security, Application, Cloud) and external vendors/ISPs for issue resolution.
• Perform routine operational tasks such as configuration backups, patching, upgrades, and health checks.
• Support network changes, validation, and implementation activities.

Documentation & Reporting

• Maintain accurate incident records, RCA documentation, and network artefacts.
• Generate periodic reports on uptime, alerts, and performance trends.
• Update SOPs, runbooks, and internal knowledge base consistently.

Key Skills Background DevOps / Automation (Must-Have)

• Python
• Bash
• PowerShell
• Ansible
• Terraform
• GitHub
• AWS
• Azure
• GCP

Networking Fundamentals (Must-Have)

• TCP/IP
• DNS
• DHCP
• VLANs

Troubleshooting Analytical Skills

• Ability to perform initial fault isolation and structured troubleshooting.
• Strong analytical thinking and problem-solving capability and willingness to learn.

Soft Skills

• Strong communication and stakeholder coordination skills
• Ability to work in a 24x7 shift-based NOC environment.
• Good documentation discipline and attention to detail.
• Ability to perform under pressure during incidents and outages.

Education Experience

• Bachelor s degree in computer science / IT / Electronics or equivalent
• 0-2 years of experience (freshers with relevant certifications can be considered)

Preferred Certifications (Not mandatory)

• CCNA / Network+
• DevNet Associate
• ITIL Foundation
• Entry-level Cloud or DevOps certifications (optional)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.