Google Workspace Admin / Support Eng

Job Title: Collaboration Support Engineer

Job Category: Information Technology

Job Location: Bangalore, India

Job Status: Full Time

Mode: Hybrid ( Mon- Thus Work from office & Fri - WFH)

Scope Responsible for the support and maintenance to minimize service disruption in relation to Fossil's

IT systems in the Collaboration Services ecosystem, including: Google Workspace, WordPress,

DocuSign, ClickUp, QuickBase, Jira, etc.

• Ensures documentation is updated, metrics communicated, and ensures the defined SLAs are met.
• Provide suggestions for improvements in all areas of scope.
• Provide application support with rotational on-call duties as needed

Job Description Providing a high level of service to our customers and adhering to our SLAs for response and

restoration times

• Manages incidents and requests using online tools and following IT Operations policies and

procedures

• Create productive relationships with key stakeholders
• Ensure that solution and application support documentation is maintained to the highest quality

and accuracy

• Able to drive to resolution low to medium complexity application related incidents
• Able to analyze the business impact of the incident and communicate to the affected user and

minimize the disruption

• Provide timely and clear communication updates to customers and leaders
• Keeps track of application changes with version control

Required Skills

and Experience

• Required hands-on Google Workspace Administrator Experience
• Preferred administration work with the following applications of WordPress, ClickUp, DocuSign,

QuickBase, Jira or similar applications

• Manages product quality and implements appropriate corrective/preventive actions required to

achieve product readiness and improve product capabilities.

• Experience with end-user support using a wide range of technologies
• Strong technical, analytical, and problem-solving skills
• Proven critical thinking skills
• Verbal and written communications skills, including the ability to communicate in business terms,

create organized and informative reports, as well as comprehensive, accurate documentation

• Strong customer service skills
• Familiarity with ServiceNow or equivalent IT Service Management tool
• Understanding of change and release management
• Understanding of software development cycle