Google Cloud Serverless Engineer (L2 Support)

Role & responsibilities

• Provide L2 technical support for Google Cloud Serverless services, including Cloud Run, Cloud Functions, API Gateway, and related cloud infrastructure.
• Troubleshoot and resolve production issues through detailed root cause analysis and effective problem-solving.
• Manage and maintain Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar tools.
• Monitor, maintain, and optimize cloud environments to ensure performance, availability, and security.
• Configure and manage IAM roles, permissions, and service accounts following security best practices.
• Support CI/CD pipeline deployments using GitHub Actions and other DevOps automation tools.
• Diagnose and resolve application, API, networking, and deployment-related issues within SLA timelines.
• Collaborate with engineering and operations teams to implement fixes and service improvements.
• Maintain accurate technical documentation, runbooks, and troubleshooting guides.
• Provide 24x7 operational support through rotational shifts and handle customer escalations effectively.
• Ensure compliance with cloud security standards and implement configuration best practices.
• Track incidents, service requests, and change activities while maintaining high customer satisfaction.

Preferred candidate profile

• 2 to 6 years of experience in Google Cloud Platform (GCP), Cloud Operations, DevOps, or Technical Support environments.
• Hands-on experience with Cloud Run, Cloud Functions, API Gateway, and Serverless Architectures.
• Strong knowledge of Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or CDK.
• Experience in building and supporting CI/CD pipelines using GitHub Actions, Jenkins, or similar tools.
• Good understanding of IAM, Service Accounts, RBAC, and Cloud Security best practices.
• Working knowledge of Docker, containerization, Linux administration, and troubleshooting.
• Experience in monitoring, incident management, root cause analysis (RCA), and production support.
• Ability to diagnose and resolve application, deployment, networking, and API-related issues.
• Exposure to cloud storage, cloud networking, and security services within GCP.
• Excellent communication skills with a customer-focused mindset and ability to work in rotational shifts.
• GCP certifications such as Associate Cloud Engineer (ACE) or other Google Cloud certifications are preferred.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.