Google cloud,CEX,CCAI

Job Description:

• We are seeking a highly skilled Google CCAI Developer with hands on experience in designing developing and implementing enterprise grade Conversational AI solutions using the Google Cloud ecosystem
• The ideal candidate will have expertise in Dialogflow CX Conversational AI Python based integrations API orchestration and cloud native application development
• Experience in contact center transformation virtual agent modernization and migration projects from legacy IVR chatbot platforms to Google CCAI is highly preferred

Key Responsibilities:

• Design develop and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI CCAI
• Build voice and chat automation solutions for customer service sales technical support billing payments account management and other contact center use cases
• Configure and manage intents entities routes flows pages fulfillment session parameters and event handlers
• Develop reusable conversation components and enterprise chatbot frameworks
• Required Technical Skills
• Google CCAI Technologies
• Google Contact Center AI CCAI
• Dialogflow CX
• Conversational AI
• Virtual Agent Development
• Contact Center Automation

Technical Requirements:

• Preferred Migration Experience
• Candidates with experience in any of the following will be strongly preferred
• Genesys to Google CCAI migration
• NICE CXone to Google CCAI migration
• Amazon Connect to Google CCAI migration
• Legacy IVR modernization programs
• Dialogflow ES to CX migration
• Traditional chatbot to Generative AI bot transformation
• Knowledge base migration and conversational redesign initiatives
• Contact center cloud migration programs

Preferred Skills:

Technology->AI-Agentic AI->Google Cloud Contact Center AI->GDF (Google dialog flow),Technology->Communication->IVR/CCT