BENGALURU · FULLTIME
Google CCAI Developer
Infosys
Bengaluru · onsite · Posted 64d ago
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Undisclosed1–6 yrsfulltimeBengaluru
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Section · 01
About this role
Educational Requirements
Bachelor of Engineering, Bachelor Of Technology, Bachelor Of Comp. Applications
Service Line Engineering Services
Responsibilities - Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
- Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
- Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
- Develop reusable conversation components and enterprise chatbot frameworks.
- Required Technical Skills Google CCAI Technologies Google Contact Center AI (CCAI) Dialogflow CX Conversational AI Virtual Agent Development Contact Center Automation
Preferred Migration Experience. Candidates with experience in any of the following will be strongly preferred:
- Genesys to Google CCAI migration
- NICE CXone to Google CCAI migration
- Amazon Connect to Google CCAI migration
- Legacy IVR modernization programs
- Dialogflow ES to CX migration
- Traditional chatbot to Generative AI bot transformation
- Knowledge base migration and conversational redesign initiatives
- Contact center cloud migration programs
- Technology->Communication->IVR/CCT
- Technology->AI-Agentic AI->Google Cloud Contact Center AI->GDF (Google dialog flow)
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Section · 02
Skills
LinkedinC SharpcgoogleMS Dynamics CRMAnalyticsHTMLC plus plusTwitterPythonJavascriptCSSSMMSEOSQLJavaFacebookGoogle AdsDigital MarketingSQL Server
Section · Company
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
Industries
IT Services & ConsultingConsulting
Employee ratings
48,765 reviews
3.5/ 5
Culture
3.6
Career growth
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Work-life
3.6
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