Gold Loan Authorizer - Gold Loan
Tata Capital · Jaipur · onsite · Posted 50d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role Purpose
To drive efficient, compliant, and customer-centric branch operations for the Gold Loan business, ensuring seamless execution of end-to-end processes including disbursement, servicing, custody, and regulatory adherence, while supporting business growth and superior customer experience.
Key Responsibilities
Branch Operations Management
- Oversee end-to-end gold loan operations including sourcing support, appraisal coordination, disbursement, renewals, and closures
- Ensure adherence to defined TATs and operational SLAs across all customer transactions
- Manage daily branch activities including cash handling, documentation, and transaction processing
Gold Loan Process & Custody Management
- Ensure secure handling, storage, and audit of pledged gold and related documentation
- Maintain strict control over gold custody, vault operations, and reconciliation
- Monitor adherence to valuation standards and internal guidelines for gold appraisal
Compliance & Risk Management
- Drive
- Conduct periodic internal checks on KYC, documentation, and transaction accuracy
- Identify and mitigate operational risks, fraud risks, and process gaps
- Ensure readiness for internal/external audits and closure of audit observations
Customer Service Excellence
- Ensure high-quality service delivery and quick resolution of customer queries within defined TATs
- Drive customer satisfaction, retention, and cross-sell effectiveness
- Maintain strong customer relationships and complaint resolution mechanisms
Team Management & Productivity
- Lead and manage branch operations staff including tellers and back-office teams
- Drive productivity, discipline, and adherence to operational processes
- Enable capability building through on-the-job coaching and training
Business Support & Growth Enablement
- Support sales team in achieving business targets through efficient backend operations
- Ensure readiness of branch infrastructure and processes to handle business scale
- Provide insights through MIS, reconciliation reports, and operational dashboards
Audit, Control & Reporting
- Conduct daily/periodic reconciliations (cash, gold, accounts)
- Ensure accuracy in reporting, MIS submission, and compliance documentation
- Coordinate with central teams for operational reporting and system updates
Key Skills & Competencies
(Aligned to market benchmarks and pro
- Gold loan operations & branch banking operations
- KYC, compliance, and regulatory knowledge
- Customer service & relationship management
- Team management and branch handling
- Risk management and audit handling
- Cash management & reconciliation
- MS Excel / operational MIS reporting
Qualification
- Graduate (B.
Com / BBA / B.
Sc preferred)
- MBA/PGDM or relevant certifications preferred
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceAuditingLoan Salesteam managementCash ManagementRisk Managementoperationsback officereconciliationRelationship Management
About Tata Capital
Tata Capital
NBFC
12.4k+
employees
2007
19 years old
Mumbai, Maharashtra
India
About
Tata Capital operates in the financial services sector, offering a diverse range of solutions including commercial finance, personal loans, and wealth management.
Industries
NBFCFinancial Services
Employee ratings
5,719 reviews
3.9/ 5
Culture
3.8
Career growth
3.4
Work-life
3.8
Employees rate it well for
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