GOLD APPRAISER

Job Summary

In summary, the Gold appraiser is responsible for the end-to-end transaction process for gold loans - from valuation to disbursal to closure, along with customer service.

Responsibilities

• Attending to walk-in customers, addressing queries about the gold loan process and schemes offered.
• Conducting gold valuations and identifying gold purity accurately.
• Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure.
• Managing cash (system physical) during loan disbursals, interest collection, and loan closures.
• Create new CUID in system modifications in LOS during Disbursal, Part Release / Payments LoanClosure.
• Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Staff Customer Visits etc.
• Ensuring proper collection and storage of customer KYC documents.
• Following up with customers for timely collection of interest and principal payments.
• Providing good customer service at every step i.e. while pledging, releasing, or making interest payments.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.