GO Global WITH YOUR Career! International Insurance VOICE CTC 5.5Lpa
YOU & I Consulting · Kochi · onsite · Posted 21d ago
About a minute. You'll make an account on the way through.
About this role
Greetings From You & I Consulting!*
You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India.
*Hurry Do Not Miss This Opportunity To Work For Global Giant MNC.
We are hiring for the below locations under International Insurance Analyst Role!!
Job Summary
The Benefits Support Specialist - L1T / L2 independently manages benefit administration on activities, including provider outreach, claim support processes, documentation on review, and workflow management. This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members.
Key Responsibilities
- Process complex benefit administration on activities with minimal supervision
- Review claim documentation and determine appropriate next steps
- Contact providers and other stakeholders to obtain required information
- Manage follow-up activities and resolve outstanding requests
- Ensure compliance with quality, productivity, and service-level standards
- Identify and resolve processing exceptions
- Maintain accurate and complete documentation
- Support multiple product lines and workflows
- Assist with training, coaching, and knowledge sharing
- Escalate issues or exception to leadership when needed
- Recommend process improvements and efficiency opportunities.
Qualifications
- Graduate in any discipline
- 0-5 years of equivalent experience
- Experience in contact center operations within disability, leave administration, insurance, claims processing, healthcare operations domain including voice experience.
- Experience working with productivity and quality performance metrics
- Experience handling provider outreach or benefit-related support activities
Note:
UG is mandatory
Immediate joiner
Process : International Process
Excellent Communication
Flexible to work under Rotational Shift
Work Mode: Work from Office
Location : Kochi
email your CV to [email removed]
***Note we also have open positions for the below skills :-
*** email your CV to [email removed]
*Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Below Numbers Might Be Busy At Times. In case you find the number busy, please whatsapp your details to us in the
*Interested candidates can even refer their friends or relatives provided the criteria *FOR interview Call share your cv to [email removed]
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