GN - SONG - Service - Sprinklr - Consultant

We are seeking a Sprinklr Consultant to design, implement, and optimize customer experience (CX) and service management solutions on the Sprinklr platform. The role involves working with global clients to enhance their digital customer engagement, social care, and omnichannel service delivery.

• Lead the design and configuration of Sprinklr Service and Social modules to meet client requirements.
• Manage end-to-end Sprinklr implementation and integration projects across web, mobile, and social platforms.
• Customize workflows, reporting dashboards, case routing, and automation rules.
• Collaborate with business stakeholders to gather requirements and translate them into platform solutions.
• Ensure seamless integration of Sprinklr with CRM, marketing, and contact center platforms.
• Provide best practices for social listening, customer engagement, and omnichannel service delivery.
• Troubleshoot issues, optimize performance, and conduct user training.
• Support business development by preparing proposals, demos, and POVs (Proof of Value).
• Maintain documentation and ensure compliance with governance and data privacy standards.