GN - SONG - Service - Service Now - Associate Manager

Professional Technical Skills:

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  Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution:Strong project management skills in planning and coordination for timely delivery

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  Maximize critical thinking and problem-solving skills:Apply understanding of technology and software development cycle

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  Demonstrate relevant financial and budget competencies

Additional Information:

• MBA from a tier 1 institute (good to have)

• 8+ yearsexperience in project management or technically relevant occupation,experience in Contact Center or telephony industry.

• Experience in leading at least 1 CCaaS/Conversational AIend-to-end implementation/Solutioning a must (which involves integration with CRM as well as Agent screen pop) + Consulting experience

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.Visit us at

Strategy Consulting:

Accenture Strategy shapes our clientsfuture, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy''s services include those provided by our Global Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit

Accenture Global Network|Accenture in One Word

At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference,come and bea part of our team.