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    Job · 18870861

    Accenture logo

    GN-I&E-Industrial- Sales & Service (SAP SM) - Manager

    Accenture · Bengaluru · onsite · Posted 30d ago

    Undisclosed10–12 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Management Level: 07-Manager
    Location: Delhi, Gurgaon, Mumbai, Bangalore, Hyderabad, Pune, Chennai


    Key Responsibilities

  1. Lead and support SAP S/4HANA Service Management (SM) implementations and enhancements.
  2. Analyze business requirements and map them to S/4HANA Service processes.
  3. Configure and customize: Service Orders, Service Contracts, Service Notifications
    Resource Planning Billing Invoicing
  4. Integrate SAP SM with: Sales Distribution (SD) Materials Management (MM) Finance (FI)
    Project Systems (PS), where applicable
  5. Perform system testing, SIT, UAT support, and defect resolution.
  6. Prepare functional specification documents and collaborate with technical ABAP teams.
  7. Provide production support, issue analysis, and root cause resolution.
  8. Support data migration validation and cutover activities.
  9. Deliver end-user training and create training documentation.
  10. Participate in workshops, design discussions, and stakeholder meetings.
  11. Provide regular project status updates to leadership and project managers.
    Required Skills Qualifications
  12. 10+ years of overall SAP experience with strong hands-on expertise in S/4HANA Service Management (SM).
  13. Minimum 4 end-to-end S/4HANA implementation experience.

    Strong knowledge of: Service Orders, In-house Repair, Customer Service Processing, Contracts Warranties,Billing Integration

  14. Solid understanding of service business processes..
  15. Good understanding of S/4HANA simplifications and Fiori apps related to Service.
  16. Ability to independently manage design, configuration, testing, and support.
  17. Excellent verbal and written communication skills (mandatory).
  18. Strong analytical, troubleshooting, and client-handling skills.
  19. Experience working with global clients in US shifts is a plus.



    Qualification

    Experience: Minimum 10-14 years

    Lead experienced SAP S/4HANA Service Management (SM) Consultant with strong functional expertise and excellent communication skills. The selected candidate will be responsible for implementing, configuring, and supporting SAP S/4HANA Service processes for globalclients while working closely with stakeholders.

    20. Sourced from naukri

    Skills

    Customer ServiceMMSAPFioriService ManagementTroubleshootingsystem testingBusiness RequirementsService ContractsUat SupportData MigrationCommunication SkillsSalesfinance

    About Accenture

    Accenture logo

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

    73,428 reviews

    3.7/ 5

    Culture

    3.7

    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852

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