GN-I&E-Industrial- Sales & Service (SAP SM) - Manager

Management Level: 07-Manager

Location: Delhi, Gurgaon, Mumbai, Bangalore, Hyderabad, Pune, Chennai

Key Responsibilities

• Lead and support SAP S/4HANA Service Management (SM) implementations and enhancements.
• Analyze business requirements and map them to S/4HANA Service processes.
• Configure and customize: Service Orders, Service Contracts, Service Notifications
  
  

Resource Planning Billing & Invoicing

• Integrate SAP SM with: Sales & Distribution (SD) Materials Management (MM) Finance (FI)
  
  

Project Systems (PS), where applicable

• Perform system testing, SIT, UAT support, and defect resolution.
• Prepare functional specification documents and collaborate with technical ABAP teams.
• Provide production support, issue analysis, and root cause resolution.
• Support data migration validation and cutover activities.
• Deliver end-user training and create training documentation.
• Participate in workshops, design discussions, and stakeholder meetings.
• Provide regular project status updates to leadership and project managers.
  
  

Required Skills & Qualifications

• 10+ years of overall SAP experience with strong hands-on expertise in S/4HANA Service Management (SM).
• Minimum 4 end-to-end S/4HANA implementation experience.
  
  

Strong knowledge of: Service Orders, In-house Repair, Customer Service Processing, Contracts & Warranties, Billing Integration

• Solid understanding of service business processes..
• Good understanding of S/4HANA simplifications and Fiori apps related to Service.
• Ability to independently manage design, configuration, testing, and support.
• Excellent verbal and written communication skills (mandatory).
• Strong analytical, troubleshooting, and client-handling skills.
• Experience working with global clients in US shifts is a plus.