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    Job · 21311268

    BENGALURU · FULLTIME

    GN-I&E- Comms and Media Lean Telco Consultant

    Accenture

    Accenture

    Bengaluru · onsite · Posted 4d ago

    Sourced fromNaukri
    Undisclosed3–7 yrsfulltimeBengaluru

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    Section · 01

    About this role


    Analyst & Consultant | S&C GN - Non-Network
    Management Level
    Level 11 to 09
    Location
    Bangalore / Gurgaon / Pune
    Entity
    S&C GN - Non Network


    Job Summary
    As a Lean Telco Analyst / Consultant, you will help Communications & Media clients design and execute large-scale business and operating model transformations across the offerings of Lean Telco strategy and roadmap, Company-wide re-invention, telco restructuring and carve-outs, NetCo/ServCo separation, B2C care reinvention, B2B sales process reinvention, Process Driven IT Reinvention and AI-enabled operational improvement.
    You will own defined modules or workstreams focused on assessing current-state operations, processes and operating models; defining future-state and North Star target states; developing value and business cases; and designing transformation roadmaps and implementation plans that deliver measurable business outcomes.
    Must-Have Skills


    Cross-Cutting Industry & Consulting Skills
  1. Understanding of telecom operating models, value chains and functional processes across BSS, OSS, CRM, Order management, billing, provisioning, assurance, customer operations etc.
  2. Familiarity with process discovery, BPMN-based process mapping, process mining and value realization concepts
  3. AI Fluency (fundamentals of AI, GenAI, and Agentic AI concepts) and ability to identify and qualify AI/agentic use cases within client engagements.
  4. Strong strategic analysis and structured problem-solving skills, including hypothesis-led issue framing, research, benchmarking, data interpretation and data-driven decision making
  5. Strong quantitative analysis, Excel-based modelling and business case development capabilities
  6. Excellent PowerPoint storytelling, presentation development and executive communication skills
  7. Experience supporting proposals, POVs, thought leadership and/or practice/capability development initiatives


    8. Must-Have Skills by capability area

    You are expected to possess proven experience and skills in one or more of the following capability areas

    Lean Telco Strategy & Roadmap
  8. Experience supporting Lean Telco strategy and roadmap engagements spanning transformation ambition definition, North star definition, operating model assessment, value architecture development and roadmap creation
  9. Ability to assess current-state telecom operating models and performance drivers to identify transformation opportunities
  10. Experience developing value cases, business cases, benefits baselines and value realization frameworks
  11. Ability to support governance, KPI and value tracking mechanisms to drive realization of transformation outcomes
  12. Exposure to AI-first telco operating model concepts - where AI/agentic capabilities are designed into the target operating model from the outset


    13. Process-Driven Reinvention

    Business Reinvention

  13. Experience leading telecom process assessments, value discovery and eTOM-based business process transformation

  14. Ability to redesign customer journeys, operating models and As-Is/To-Be processes across care, sales and commercial functions

  15. Experience in B2C care transformation, including AI-assisted contact centers, digital self-service, Customer 360 and workforce optimization

  16. Experience in B2B sales transformation across lead-to-cash, quote-to-cash and order-to-cash processes, including CRM/CPQ enablement and revenue leakage reduction

  17. Ability to identify AI and automation opportunities, develop business cases, and drive value realization for transformation programs

    IT Reinvention
  18. Experience supporting IT and telecom operations transformation across BSS/OSS and enterprise IT processes
  19. Understanding of IT operating models, ITSM frameworks and service management processes
  20. Knowledge of target operating model designs for IT and service management organizations
  21. Experience assessing and defining future states across ITSM processes including incident, request, problem and change management
  22. Experience performing gap analysis and opportunity identification for workflow automation, orchestration, AIOps and AI-enabled IT operations
  23. Familiarity with eTOM, ITIL and service management frameworks


    24. Telecom Restructuring & Carve-outs
  24. Working knowledge of telco restructuring and carve-outs, including business separation, Transition Services Agreement (TSA) / service model, transition planning and commercial interface considerations
  25. Ability to assess process, organization, technology and service dependencies across business units
  26. Experience supporting service catalogue design, service management models, SLA frameworks and transition planning
  27. Knowledge of operating model design, governance structures and service delivery frameworks
  28. Understanding of TSA planning, Day-1 readiness activities and business transition requirements
  29. Ability to support commercial, cost and synergy assessments associated with restructuring initiatives


    30. Good-to-Have Skills
  30. Hands-on exposure to AI/ML, GenAI or Agentic AI use cases in telecom operations, customer care, IT service management, sales, marketing, finance, procurement or HR
  31. Hands-on exposure to GenAI/agent-builder tools, prompting, and low-code/no-code agent prototyping
  32. Familiarity with telecom platforms and COTS products such as Amdocs, Ericsson, Netcracker, Subex, Salesforce, ServiceNow or similar BSS/OSS and enterprise platforms
  33. Exposure to CRM, CPQ, contact center and service management platforms
  34. Experience with tools such as Jira, Confluence, Rally, MS Project, Power BI, Tableau, Excel-based models or other project management and visualization platforms
  35. Experience with process mining tools such as Celonis, Signavio or similar platforms
  36. Certifications such as Lean Six Sigma, ITIL, Scrum, SAFe, eTOM or PMP are advantageous




    37. Roles & Responsibilities
  37. Own defined modules or workstreams within Lean Telco engagements, from current state assessments to future state definition through recommendation development and execution planning
  38. Develop fact bases, process maps, maturity assessments, benchmark comparisons, cost/productivity analyses and value hypotheses across telecom functions
  39. Build business cases, value driver trees, KPI baselines and benefit tracking mechanisms to support value realization and transformation governance.
  40. Prepare client-ready deliverables including executive slides, analysis packs, implementation roadmaps, RAID logs, initiative trackers, workshop materials and POV content
  41. Contribute to business development, proposals, reusable assets, knowledge management and Lean Telco capability-building activities


    42. Additional Information
    This position is based at our Bengaluru/Gurgaon/Pune office.


    Qualification
    Experience
    Analyst
  42. 1-3 years of experience in consulting, telecom, business transformation, operations improvement or technology transformation. Consultant
  43. 3-7 years of experience in consulting, telecom transformation, operating model design, process transformation, or digital transformation
  44. Experience owning workstreams and independently managing stakeholder interactions and deliverables.

    45. Educational Qualification B.Tech/BE + MBA from reputed/Tier 1/Tier 2 institutes preferred, or equivalent relevant telecom, consulting, transformation or analytics experience.

    Sourced from naukri

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    Section · 02

    Skills

    AutomationcrmBusiness TransitioncelonisAIOpscotsBpmncontact centerbusiness processConfluenceB2BB2CChange ManagementAnalyticsBusiness DevelopmentCommunication SkillsBusiness TransformationB2B SalesArchitectureArtificial Intelligence

    Section · Company

    About Accenture

    Accenture

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

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