GME JIRA Atlassian Cloud Admin Requirement - ZR_1779_JOB (Position Closed)

Job Title:

GME JIRA Atlassian Cloud Admin Requirement

• 3 - 5 Years

Job Location:

• Chennai

Job Description:

Position Summary

• We are seeking an Atlassian Cloud Admin II to serve as a key support administrator within our Hub and Spoke model. In this structure, you will operate as a subordinate Admin reporting to the central Hub Team, focusing on delivering expert Atlassian Cloud administration and technical support to one or more assigned Spoke Instances. You'll ensure that Spoke teams receive high-quality, consistent service while adhering to Hub Team standards and governance.

Key Responsibilities:

Support Within Hub and Spoke Structure

• Provide Atlassian Cloud administrative support directly to assigned Spoke Instances, acting as the primary liaison between those teams and the central Hub Team
• Implement, maintain, and monitor Atlassian configurations as defined and approved by the Hub Team
• Ensure Spoke Instance compliance with Hub Team governance, standards, and security protocols

System Administration & Configuration

• Manage user provisioning, access controls, and permissions within assigned Spoke Instances per Hub Team direction
• Configure issue types, custom fields, boards, dashboards, workflows, and automation to meet the unique requirements of Spoke teams while aligning with enterprise policies
• Support implementation of new Hub-directed features, plugins, or integrations in Spoke Instances

Support & Optimization

• Serve as a Level 2/3 support resource for Spoke Instance teams, resolving escalated issues and acting as the connection point to the Hub Team for further escalation
• Monitor and report on the health, performance, and usage patterns of assigned Spoke environments, and relay key insights to the Hub Team
• Collaborate with Spoke stakeholders to translate their operational needs into Atlassian Cloud solutions that follow Hub best practices

Integration & Development

Governance & Compliance

Required Qualifications

Professional Skills

Preferred Qualifications

Working Conditions

Career Opportunities