GM - Operation (Maintenance Services)

Job Summary

The General Manager – Operations will be responsible for leading and overseeing end-to-end operational delivery of engineering services across client sites, including production equipment maintenance, utilities management, and technical facility services. The role ensures high service reliability, safety compliance, cost efficiency, and client satisfaction while driving operational excellence and continuous improvement.

Key Responsibilities

1. Operations Management

• Lead and manage multi-site engineering operations covering production equipment maintenance, utilities, and facility engineering services.
• Ensure maximum uptime, reliability, and efficiency of production equipment and plant utilities.
• Develop and implement preventive and predictive maintenance programs.
• Monitor operational performance through KPIs, SLAs, and service level metrics.
• Drive operational excellence through standard operating procedures (SOPs) and best practices.

2. Client Relationship Management

• Act as the primary operational interface with key clients.
• Conduct regular client review meetings and performance reporting.
• Ensure delivery in line with contractual obligations and service level agreements.
• Identify opportunities for service expansion and value-added solutions.

3. Maintenance & Engineering Services

Oversee operations related to:

• Production equipment maintenance (mechanical, electrical, instrumentation).
• Utilities management including HVAC, compressors, boilers, chillers, water treatment, power systems, and DG systems.
• Facility technical services including electrical distribution, BMS, and critical infrastructure.
• Implementation of CMMS/EAM systems for maintenance planning and reporting.

4. Team Leadership & Workforce Management

• Lead large teams of engineers, supervisors, and technicians across multiple locations.
• Develop skill development and technical training programs.
• Ensure proper manpower planning, deployment, and productivity improvement.
• Build a culture of safety, accountability, and continuous improvement.

5. Financial & Commercial Management

• Manage P&L for operations, including budgeting and cost control.
• Optimize operational costs while maintaining service quality.
• Ensure effective vendor management and procurement control.
• Support the business development team with technical input for new bids and proposals.

6. Safety, Compliance & Risk Management

• Ensure strict compliance with EHS standards, statutory regulations, and company policies.
• Lead safety initiatives and drive zero-incident culture.
• Ensure compliance with industry standards and audits.

7. Continuous Improvement & Innovation

• Implement Lean, TPM, Six Sigma, and reliability engineering practices.
• Introduce digital solutions, predictive maintenance, and automation tools.
• Drive productivity improvements and operational transformation initiatives.

Key Performance Indicators (KPIs)

• Equipment uptime and reliability
• Maintenance cost optimization
• Client satisfaction and retention
• SLA/KPI compliance
• Safety performance (incident-free operations)
• Operational efficiency and productivity improvements

Qualifications

• Bachelor's degree in Mechanical / Electrical / Industrial Engineering.
• MBA or advanced management qualification preferred.

Experience

• 15–20 years of experience in engineering services, plant maintenance, or technical facility management.
• Proven experience managing large-scale operations across multiple sites.
• Strong exposure to manufacturing plants, industrial utilities, and maintenance management systems.

Key Skills & Competencies

• Strategic operations leadership
• Engineering and maintenance expertise
• Client relationship management
• Financial and commercial acumen
• Team leadership and talent development
• Safety and compliance management
• Problem-solving and continuous improvement mindset

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