GM / Director RCM
Intellect · Chennai · onsite · Posted 69d ago
₹12.0L - ₹25.0L PA12–20 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Strategic Leadership & Operations Management
- Provide strategic leadership and direction for end-to-end Revenue Cycle Management (RCM) operations, including Medical Billing, Coding, Payment Posting, Accounts Receivable (AR), and Denial Management.
- Develop and execute operational strategies that support organizational growth, client satisfaction, and financial objectives.
- Lead large, cross-functional teams across multiple locations while driving a culture of accountability, performance, and continuous improvement.
- Ensure operational scalability, efficiency, and adherence to quality standards and service-level agreements (SLAs).
- Build and maintain strong client relationships to ensure service excellence and long-term partnerships.
- Serve as the primary escalation point for key client accounts, providing regular business reviews, performance updates, and strategic recommendations.
- Address client concerns proactively and ensure timely resolution of operational issues.
- Drive high levels of client satisfaction by delivering services that consistently meet or exceed expectations and contractual commitments.
- Identify opportunities to improve operational processes, productivity, quality, and cost efficiency.
- Lead initiatives related to automation, digital transformation, and technology adoption to enhance operational excellence.
- Standardize workflows, documentation, reporting, and communication practices across departments and clients.
- Implement best practices, methodologies, and performance frameworks to improve delivery outcomes and operational effectiveness.
- Manage P&L responsibilities, ensuring revenue growth, cost optimization, and sustainable profitability.
- Oversee departmental budgets, resource allocation, and financial forecasting.
- Monitor operational metrics and financial performance to identify improvement opportunities and mitigate risks.
- Ensure projects and operational initiatives are delivered within approved financial and resource constraints.
- Provide regular operational and business performance reports to executive leadership.
- Analyze key performance indicators (KPIs), productivity, quality, client satisfaction, and financial metrics.
- Identify trends, operational challenges, and improvement opportunities through data-driven analysis.
- Present actionable recommendations to senior leadership for enhancing efficiency, profitability, and service delivery.
- Partner closely with internal departments including Operations, Technology, Quality, Compliance, Human Resources, Training, and Client Services.
- Ensure alignment between client expectations, operational objectives, and organizational goals.
- Drive cross-functional collaboration to support process improvements, workforce planning, and strategic initiatives.
- Act as a trusted advisor to executive leadership on operational and business matters.
- Ensure adherence to HIPAA regulations, healthcare compliance requirements, client contractual obligations, and audit standards.
- Develop and maintain governance frameworks to support operational compliance and risk mitigation.
- Establish controls and monitoring mechanisms to ensure consistent quality and regulatory compliance.
- 15+ years of progressive leadership experience in Healthcare Services, Revenue Cycle Management (RCM).
- Proven experience leading mid size, geographically distributed and cross-functional teams.
- Deep expertise in Patient Calling, Client Transition, Medical Billing, Accounts Receivable, Payment Posting, Denial Management, and overall Revenue Cycle Operations.
- Demonstrated success in driving operational transformation, automation initiatives, and business process optimization.
- Strong financial acumen with significant experience managing P&L, budgeting, forecasting, and margin improvement initiatives.
- Comprehensive understanding of HIPAA regulations, healthcare compliance frameworks, and audit preparedness.
- Experience managing client-facing operations and global delivery models across India and U.S. time zones.
- Experience in scaling operations while maintaining quality, compliance, and client satisfaction.
- Bachelor's degree required.
- Experience working in an EOS (Entrepreneurial Operating System) environment is an added advantage.
- Strategic Leadership and Organizational Development
- Revenue Cycle Management (RCM)
- Client Relationship Management
- Program & Project Management
- Operational Excellence and Continuous Improvement
- Change Management and Business Transformation
- Financial Management and P&L Oversight
- Process Automation and Technology Enablement
- Stakeholder and Vendor Management
- Data Analytics and Performance Reporting
- Risk Management and Regulatory Compliance
- Team Building, Coaching, and Mentoring
- Client-focused with a strong commitment to delivering exceptional service and measurable business outcomes.
- Results-oriented leader with strong business acumen and execution capabilities.
- Proactive and solution-driven mindset with the ability to navigate complex business challenges.
- Strong decision-making and problem-solving abilities in fast-paced environments.
- Highly adaptable and capable of managing multiple priorities across diverse teams and stakeholders.
- Effective communicator with executive-level presentation and influencing skills.
Sourced from naukri
Skills
People Management Skillscharge entryevPayment PostingRevenue Cycle ManagementDenial Managementphysician billingpatient callingUS Healthcareauthclient transitionAR Callingecw
About Intellect
Intellect
IT Services & Consulting
11-50
employees
2015
11 years old
Mumbai
India
₹9.5L PA avg
Avg at Intellect
₹12L – ₹25L PA
This role
About
At Intellect, we believe in empowering people to innovate with our technology. This is why we take the word configurability so seriously. By delivering the industrys most configurable solution, we enable organizations to achieve compliance and deliver better performance. Intellect provides a highly configurable enterprise Quality Management Software (eQMS) solution and platform to enable organizations to achieve compliance and digital transformation. Intellect eQMS is a highly configurable, comprehensive, and integrated suite of eQMS applications that includes document control, nonconformance, corrective and preventative actions (CAPAs), complaint management, change management, supplier management, audit management, employee training and risk management. Built on top of the award-winning Intellect Compliance Platform, all Intellect eQMS apps can be easily modified to address an organization?s unique business and regulatory requirements. We don?t stop there. With the Intellect Compliance Platform, users can build new business applications to automate virtually any business process. Our no-code platform enables non-programmers to develop forms, workflows, and reports that are an exact match with their business need today and in the future. Intellect can be configured to meet any FDA regulation, ISO standard, or many additional compliance requirements. However, we believe in going beyond compliance, and achieving better performance with true digital transformation. Ready For Intellect Contact us or Schedule a Demo CONTACT US SCHEDULE A DEMO Blog Signup PRODUCTS Quality Suite Automation Platform App Marketplace SOLUTIONS Industries Functions FDA Regulations ISO Standards RESOURCES Latest Content Tools & Insights Downloads Customer Success COMPANY About Intellect Newsroom Partner Program REQUEST A DEMO 800-558-6832 Copyright ?2019 Interneer, Inc., dba ?Intellect?. All Right Reserved. Privacy Policy Terms of Use At Intellect, we believe in empowering people to innovate with our technology. This is why we take the word configurability so seriously. By delivering the industrys most configurable solution, we enable organizations to achieve compliance and deliver better performance. Intellect provides a highly configurable enterprise Quality Management Software (eQMS) solution and platform to enable organizations to achieve compliance and digital transformation. Intellect eQMS is a highly configurable, comprehensive, and integrated suite of eQMS applications that includes document control, nonconformance, corrective and preventative actions (CAPAs), complaint management, change management, supplier management, audit management, employee training and risk management. Built on top of the award-winning Intellect Compliance Platform, all Intellect eQMS apps can be easily modified to address an organization?s unique business and regulatory requirements. We don?t stop there. With the Intellect Compliance Platform, users can build new business applications to automate virtually any business process. Our no-code platform enables non-programmers to develop forms, workflows, and reports that are an exact match with their business need today and in the future. Intellect can be configured to meet any FDA regulation, ISO standard, or many additional compliance requirements. However, we believe in going beyond compliance, and achieving better performance with true digital transformation. Ready For Intellect Contact us or Schedule a Demo CONTACT US SCHEDULE A DEMO Blog Signup PRODUCTS Quality Suite Automation Platform App Marketplace SOLUTIONS Industries Functions FDA Regulations ISO Standards RESOURCES Latest Content Tools & Insights Downloads Customer Success COMPANY About Intellect Newsroom Partner Program REQUEST A DEMO 800-558-6832 Copyright ?2019 Interneer, Inc., dba ?Intellect?. All Right Reserved. Privacy Policy Terms of Use ShareThis Copy and PasteAt Intellect, we believe in empowering people to innovate with our technology. This is why we take the word configurability so seriously. By delivering the industrys most configurable solution, we enable organizations to achieve compliance and deliver better performance. Intellect provides a highly configurable enterprise Quality Management Software (eQMS) solution and platform to enable organizations to achieve compliance and digital transformation. Intellect eQMS is a highly configurable, comprehensive, and integrated suite of eQMS applications that includes document control, nonconformance, corrective and preventative actions (CAPAs), complaint management, change management, supplier management, audit management, employee training and risk management. Built on top of the award-winning Intellect Compliance Platform, all Intellect eQMS apps can be easily modified to address an organization?s unique business and regulatory requirements. We don?t stop there. With the Intellect Compliance Platform, users can build new business applications to automate virtually any business process. Our no-code platform enables non-programmers to develop forms, workflows, and reports that are an exact match with their business need today and in the future. Intellect can be configured to meet any FDA regulation, ISO standard, or many additional compliance requirements. However, we believe in going beyond compliance, and achieving better performance with true digital transformation. Ready For Intellect Contact us or Schedule a Demo CONTACT US SCHEDULE A DEMO PRODUCTS Quality Suite Automation Platform App Marketplace SOLUTIONS Industries Functions FDA Regulations ISO Standards RESOURCES Latest Content Tools & Insights Downloads Customer Success COMPANY About Intellect Newsroom Partner Program REQUEST A DEMO 800-558-6832 Copyright ?2019 Interneer, Inc., dba ?Intellect?. All Right Reserved. Privacy Policy Terms of Use At Intellect, we believe in empowering people to innovate with our technology. This is why we take the word configurability so seriously. By delivering the industrys most configurable solution, we enable organizations to achieve compliance and deliver better performance. Intellect provides a highly configurable enterprise Quality Management Software (eQMS) solution and platform to enable organizations to achieve compliance and digital transformation. Intellect eQMS is a highly configurable, comprehensive, and integrated suite of eQMS applications that includes document control, nonconformance, corrective and preventative actions (CAPAs), complaint management, change management, supplier management, audit management, employee training and risk management. Built on top of the award-winning Intellect Compliance Platform, all Intellect eQMS apps can be easily modified to address an organization?s unique business and regulatory requirements. We don?t stop there. With the Intellect Compliance Platform, users can build new business applications to automate virtually any business process. Our no-code platform enables non-programmers to develop forms, workflows, and reports that are an exact match with their business need today and in the future. Intellect can be configured to meet any FDA regulation, ISO standard, or many additional compliance requirements. However, we believe in going beyond compliance, and achieving better performance with true digital transformation.
Industries
Hardware & NetworkingSoftware Product
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