GM - Business Operations - ( Technical )

About ;

UDS is a over 30 years in the preferred business services partner to 1,300+ customers across India. We commenced operations over 30 years ago as a Chennai based facilities management organisation and have since, grown to have a pan India presence and become the second largest company in the IFM space across the country. Our diverse range of services, customer base across sectors, ranging from manufacturing to retail sector and healthcare to metro rail and airports, and the strength of our brand, have enabled us to strengthen our leading position.

Job Summary;

We are looking for an experienced Technical Operations Leader to manage engineering and facility operations across critical environments. The role involves MEP operations, CMMS implementation, preventive maintenance, safety & compliance, downtime reduction, energy optimization, commercial performance, and team leadership. The ideal candidate should have 1215 years of relevant experience with strong expertise in technical operations and facility management.

Key Responsibilities:

1. Technical Operations & Engineering Services

• Lead and manage end-to-end technical services including, HVAC, fire systems, BMS, STP/ETP, elevators, and energy systems.
• Oversee engineering operations at mission-critical facilities including airports, manufacturing plants, and 24/7 environments.
• Ensure adherence to operational KPIs like uptime, MTTR, MTBF, and SLA compliance.
• Drive preventive, predictive, and condition-based maintenance strategies.

2. CMMS Implementation & Digital Transformation

• Lead the planning, deployment, and optimization of Computerized Maintenance Management Systems (CMMS) across customer sites.
• Integrate IoT, remote monitoring, and analytics into maintenance and energy management practices.
• Standardize technical reporting and asset tracking through digital tools.

3. Downtime Reduction & Reliability Engineering

• Develop and implement strategies to minimize equipment failure and reduce operational downtime.
• Conduct root cause analysis for recurring failures and initiate continuous improvement initiatives.
• Implement best practices in asset lifecycle management and reliability-centered maintenance.

4. Safety & Compliance

• Champion a strong safety culture and ensure 100% compliance with local statutory regulations, fire safety norms, and industry best practices.
• Conduct risk assessments, safety audits, and engineering compliance reviews.
• Train and certify site engineering teams on electrical, mechanical, and safety protocols.

5. Commercial Ownership & Profitability

• Transform technical operations into a high-performing, self-sustaining business unit.
• Manage budgets, drive cost efficiencies, and contribute to revenue growth through value-added services and energy optimization projects.
• Lead technical proposals for new business opportunities and support solution design during bidding.
• Meet specific targets assigned for the vertical of Technical Operations.

6. Team Leadership & Development

• Build and lead the technical team/engineering services vertical.
• Drive technical training, succession planning, and capability development.
• Create a culture of performance, innovation, and engineering excellence.

Qualifications:

• Bachelors degree in mechanical, Electrical, or Industrial Engineering (masters degree).
• Minimum 1215 years of experience in facility management, with proven leadership in technical operations.
• Experience managing engineering services in critical infrastructure (e.g., airports, data centres, manufacturing).
• Expertise in CMMS platforms (e.g., IBM Maximo, Infor EAM, SAP PM) and digital maintenance tools.

Key Skills & Competencies:

• Strong technical understanding of MEP and critical systems
• Proven experience in CMMS implementation & digitalization
• Downtime reduction and root cause analysis expertise
• Safety-first mindset and regulatory knowledge
• Commercial acumen and P&L orientation
• Excellent leadership, problem-solving, and communication skills

Key Performance Indicators:

• CMMS deployment milestones & adoption rate
• Safety incident frequency rate
• Energy savings and cost optimization
• Revenue growth and profitability of technical services
• Team retention and training completion rate