Global Workplace Manager

This position offers a hybrid work model, allowing flexibility between working from home and our office. Employees are expected to work 2 days in the office per week.

The role:

As the Global Workplace Manager, you will lead the strategic direction and operational delivery of workplace and facilities management across all company sites. You will play a central role in shaping inclusive, sustainable, and service-driven office environments that enhance employee experience and reflect our values, especially in a hybrid, global context.

You will implement a globally consistent yet locally adaptable workplace strategy, integrating real estate, health and safety, sustainability, DEIB, smart technology, and employee wellbeing, while aligning with key business goals such as talent attraction, productivity, and cost optimisation.

You will also set and maintain hospitality-led workplace standards, guiding local Office Managers and Administrators in delivering welcoming, professional, and emotionally engaging workplace experiences. You will lead and mentor the global Workplace function, fostering a cohesive, high-performing team culture across regions, including dotted-line oversight of local workplace leads.

Role responsibilities:

• Lead and mentor a global team of Office Managers and Administrators, fostering a culture of excellence, hospitality, and service.
• Define and uphold consistent standards for workplace experience across all sites, including reception, meeting room readiness, space cleanliness, and sensory environment.
• Manage global lease and co-working agreements (new, existing, renewals), aligned with long-term business needs.
• Ensure all offices are compliant, well-maintained, and supportive of employee needs.
• Oversee vendor and facilities contracts (e.g. catering, cleaning, front-of-house) with a focus on quality of experience as well as cost and compliance, in partnership with Procurement and local People teams and Workplace teams.
• Collaborate with Corporate IT to ensure that AV, hybrid collaboration tools, and digital workplace technology are seamlessly integrated.
• Champion a hospitality-first approach across all workplace functions, ensuring employees, guests, and executives are welcomed, supported, and impressed from arrival to departure.
• Lead global onboarding experience design, working with local teams to ensure professional, consistent, and branded orientations for all new joiners.
• Drive standards for meeting room setup, internal events, and visitor hosting, aligning with executive expectations and local office culture.
• Lead workplace DEIB efforts to ensure physical spaces reflect company values and are inclusive to all.
• Regularly collect and review feedback on employee workplace satisfaction, and act on findings to continuously improve services.
• Train and develop Office Managers and Administrators on hospitality principles, service language, and brand-aligned space presentation.
• Facilitate a knowledge-sharing network across regions, enabling local teams to adopt best practices in hosting, space design, and event planning.
• Support global campaigns and moments (e.g. company-wide events, DEIB celebrations, sustainability activations) with coordinated execution across all offices.
• Lead the Carbon Neutral strategy and annual data submission, and track monthly environmental KPIs (energy use, emissions, waste).
• Maintain sustainability policies and implement green practices across office locations.
• Partner with local offices to drive continuous environmental improvement and reporting.
• Oversee compliance with health and safety, quality, and energy standards through audits and inspections.
• Own and develop policies for health and safety, sustainability, accessibility, fire safety, and workplace operations.
• Ensure Business Continuity and London Disaster Recovery Plans are up-to-date for all global locations, in line with company policy, and train Workplace team members globally on managing the process.
• Conduct annual system tests and tabletop exercises and support global Disaster Recovery planning efforts.
• Contribute to ISO 27001 compliance by ensuring that physical workplace controls and security measures align with information security requirements.
• Collaborate with Procurement to coordinate the renewal of global corporate insurance policies, ensuring comprehensive risk management across the organisation.
• Oversee the implementation and maintenance of appropriate local insurance coverage in all relevant jurisdictions.
• Use smart building data (e.g. occupancy sensors, booking systems, environmental sensors) to drive informed decision-making.
• Track and report KPIs such as space utilisation, comfort levels, and energy efficiency.
• Project manage global office moves, new openings, and refurbishments, ensuring on-time, on-budget, employee-friendly outcomes.
• Support space planning efforts to align with hybrid work models and team collaboration needs.
• Lead change management and internal communications related to space changes or transitions.
• Collaborate with the CPO and CFO to manage and optimise the Workplace budget.
• Drive cost savings through data-driven operational improvements, outsourcing, and vendor consolidation.
• Deliver monthly reports to the Executive Leadership Team covering hybrid working trends, sustainability, compliance, space utilisation, employee sentiment, and cost performance.
• Provide workplace data and compliance documentation to support RFPs and tender responses.
• Plan and deliver global and regional workplace events, including the company's flagship annual company Collab events.
• Any other duties that fall within the scope and purpose of the role.

Key skills and experience:

• Proven leadership experience in global workplace or facilities management, with a focus on employee experience, operational excellence, and regional consistency.
• Strong understanding of hospitality principles and delivering service-oriented environments, ideally with exposure to guest services, corporate hospitality, or premium client-facing environments.
• Demonstrated ability to lead and develop diverse, distributed teams, including mentoring Office Managers and Workplace Coordinators.
• Excellent stakeholder management and communication skills, with the ability to influence and partner across Executive, People, IT, Procurement, and Finance functions.
• Skilled in using workplace analytics (e.g. space utilisation, feedback, service trends) to inform planning and continuous improvement.
• Experienced in managing leases, contracts, and vendor relationships, with commercial acumen and attention to service quality.
• Comfortable delivering complex, cross-functional projects such as office moves, event planning, or workplace strategy rollouts.
• Deep commitment to inclusion, wellbeing, sustainability, and accessible workplace design.
• Organised and adaptable, with the ability to manage competing priorities and respond to emerging needs across regions.
• Qualified (or willing to become qualified) as a First Aider and Mental Health First Aider, as well as a Fire Warden. Training provided if needed.

Every space you manage is an opportunity to shape how people feel about coming to work. Lead with empathy, care, and pride, and you'll create a workplace people love to be part of.