Global Travel Coordinator

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

About the Role 

We are seeking a Global Travel Specialist to manage and support day-to-day business travel operations across India and selected APAC markets. In this role, you will be responsible for handling high-volume, routine travel requests while ensuring a seamless, compliant, and hassle-free travel experience for our employees.

The position focuses on end-to-end travel coordination, ticketing support, shared inbox management, and first-level traveler assistance. This role aligns functionally to the Global Travel Team and will collaborate closely with the Sr. Global Travel Specialist.

This position reports into the Senior Director of Accounting.

You Will:

End-to-End Booking: Coordinate and manage end-to-end business travel bookings (flights, hotels, and ground transportation) in alignment with company travel policies.

Queue & Request Management: Monitor and manage shared travel team inquiries, including the travel support email helpdesk and Slack channels, ensuring adherence to internal SLAs. Traveler Support & Escalations: Provide first-level support to employees for routine travel changes, cancellations, rebookings, and date modifications. Act as the primary point of contact for on-trip emergencies. Visa Assistance Related to India Travel: Assist employees with corporate visa applications, invitation letters, and documentation requirements.. TMC Coordination: Partner with our external Travel Management Company (TMC) and vendors to ensure smooth ticketing, seat allocation, and meal preferences. Expense & Meal Vendor Management: Process and support daily travel-related expenses through Coupa. Manage corporate meal vouchers and programs in line with company policy.

Perform other related duties as assigned.

You Have:

2–5 years of experience in corporate travel management, a corporate helpdesk, or a Travel Management Company (TMC) 

Regional Expertise: Proven experience supporting the India domestic travel market and broader APAC geographies.

Technical Skills: Exposure to corporate travel and expense tools (e.g., Egencia, Coupa). Familiarity with GDS platforms (Amadeus, Sabre) is a strong plus.

Operational Skills: Experience managing shared inboxes, ticketing systems, or chat-based support queues (Slack).

Shift Flexibility: Ability to work in flexible shifts to ensure adequate coverage for APAC time zones when required.

Communication: Exceptional written and verbal communication skills in English, with a strong employee-first, customer-service mindset.

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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