Global Transition Lead

Function: Global Strategic Accounts

Job Title: Global Transition Lead

Reporting to :Director, Creative Solution & Transition

Position location: Mumbai

1. Purpose of the Job :

• Lead the GSA Mobilization approach, principles, strategy, processes, standards and tools
• Ensure the global deployment of the approach and influence a continuous improvement mindset and behaviors at all levels to improve design and starts of contracts;
• Lead the support of global strategic accounts - Lead global Mobilization network, and coordinate the regional professional communities to ensure regional best practice is leveraged and the consistent delivery of the framework expertise to GSA clients
• Basic understanding of Lean Management tools

2. Dimensions :

• Follow up metrics and KPI for global deployment and performance measures
• Keep Mobilization dashboard UpToDate by account managed working with account teams and country teams
• Ability to understand the value stream in facilities management and where the cost, innovation and improvement levers are

3. Context and Main Issues:

• The transition lead is a critical role that coordinates all activities when mobilizing, re-mobilizing or de-mobilizing GSA business.
• Simplify and streamline the mobilization programs
• Design and deploy best in class business process from solution design to mobilization that allows better risk management and more predictable results to ensure consistency across the account involved in
• Measure the benefit of implementing one set of tools including guidelines & templates developed for each element of the program, training modules developed for each level in the organization, common reporting and tracking templates
• Providing global expertise and advice support and enable managements from both GSA and local country teams to continuously improve Sodexo performance on the start of projects.
• Support with analysis of sites where the solution is not right or fit for purpose matching client and / or sodexo profitability needs. Make recommendation of changes to make

4. Main assignments :
Service and Process Deployment

• Support the Bid team with all Mobilization elements of global bids.
• Provide Bid Support and Mobilization input/support to embed best practice leveraging experience having done multiple global deployments.

Bid Support & Mobilization Services

• Define the bid support and mobilization strategy for GSA, considering the future requirements of our clients and the capability within the group.
• Work with individual countries to define bid support and mobilization strategy, in consideration of country capability, market and client requirements.
• Lead the development of the bid support and mobilization Framework.
• Produce and maintain a roadmap to detail the development and continuous improvement of the framework.
• Define and develop the core processes and tools in support of Sodexo GSA business needs.

Mobilization Framework Deployment

• Create the deployment communication and engagement strategy.
• Define the deployment methodology.
• Define the Key Performance Indicators (KPI's) for measuring success of deployment within Sodexo and reporting of capability assessments.
• Support the roll out of the framework.
• Identify the training needs and support to deliver them for countries in need.
• Define the roles and responsibilities of each of the levels of the bid support and mobilization community.
• Design a training strategy to improve the overall capability of our teams and individuals.

Bid support & mobilization Support

• Provide tender support for strategic tenders within strategic accounts.
• Provide dedicated project management and support for strategic contracts deployment.
• Coordinating global subject matter expert/ supply chain and technology inputs when requested to build the process and tools or to support for complex strategic deals.

Operational Excellence

• Have a basic understanding of Lean Management
• Able to travel and spend time with the frontline to see where there are gaps and non-value adding activities in the processes and be able to draft recommendations of improvements
• Ability to see the ideas drafted to internal stakeholders and clients

5. Skills
Bachelor's or master's degree with minimum 5 years of experience in operational or support functions in the service industry

• Ability to travel extensively when a project requires it
• The ideal candidate will have a high level of project management experience, an understanding of Sodexo practices and structure, the ability to draw upon global resources, and be able to work independently.
• Ability to influence without hierarchical authority over multiple internal and external stakeholders
• Has awareness of continuous improvement tools such as Lean Management. Has a productivity and innovation mindset
• Rigorous, detail oriented, autonomous, self-motivated

6. Accountabilities:

• Enable decisions to be made with a good understanding of the risk and opportunities and supports the mitigation of risks and development of opportunities.
• Implement consistent and transparent process across all GSA projects, across all countries involved.
• Identify gaps at country level, identify opportunities and best practices and manage risks ongoing within each project.
• Operational excellence reviews