Global Transactions Team – Benefits Partner

As a Benefits Partner within the Global Transactions Team, you will serve as a frontline champion for the employee experience. You will collaborate closely with internal Benefits Administration and People Support teams to deliver seamless, accurate, and empathetic operational support across our global workforce.

Key Qualifications

3+ years of experience in HR shared services, benefits administration, or transaction processing in a high-volume environment.

Proven hands-on experience using HRIS and ticketing platforms (Workday and ServiceNow strongly preferred).

Exceptional customer-service orientation with strong verbal and written communication skills across diverse, cross-functional audiences.

Sharp analytical acumen with strong attention to detail in auditing, policy adherence, and identifying discrepancies or compliance risks.

Demonstrated ability to exercise sound judgment, discretion, and confidentiality when handling sensitive employee matters.

Strong self-starter with the ability to work independently, manage competing priorities, and navigate ambiguity in a dynamic, fast-paced environment.

Continuous-improvement mindset with experience identifying process bottlenecks and recommending operational efficiencies.

Description

In this role, you will be the primary point of contact for global reimbursement claim administration and time-away operations, ensuring every interaction reflects Apple’s commitment to an exceptional employee experience.

Key Responsibilities:

End-to-End Claim Administration: Review, audit, and process employee reimbursement claims and time-away requests in Workday and ServiceNow with high precision and adherence to global policies and local statutory guidelines.

Audit & Compliance: Conduct comprehensive reviews to ensure compliance, actively identifying irregularities, policy violations, or potential fraudulent claims, and escalating appropriately.

Issue Resolution & Escalations: Serve as a subject-matter expert for complex tier-2/3 queries from People Support and regional business partners, providing timely resolution and clear communication.

Stakeholder Collaboration: Build strong partnerships with internal Benefits Design, People

Support.

Process Optimization: Continuously evaluate transaction workflows to eliminate friction, streamline intake and processing, and improve turnaround times and service level agreements (SLAs).