Global SOC Program Manager

Job Description :

• Led end-to-end GSOC service delivery across global regions, ensuring consistent execution of log ingestion, threat detection, use case management, and incident response operations.
• Coordinated onboarding and integration of new log sources with regional teams and technology partners to enhance security monitoring coverage and align with organizational risk priorities.
• Directed the development, tuning, and governance of GSOC detection use cases to improve threat detection accuracy, minimize false positives, and address evolving cyber threats.
• Managed cross-functional cybersecurity programs from planning through delivery, ensuring timely milestone achievement, effective risk management, and stakeholder communication.
• Defined and monitored operational KPIs, SLAs, and service metrics to measure operational health, support risk-based decision-making, and provide executive-level reporting.
• Collaborated with cybersecurity, risk, and control teams to coordinate remediation activities, track issue resolution, and strengthen service delivery effectiveness.
• Drove continuous process improvement initiatives by identifying operational inefficiencies, streamlining GSOC workflows, and enhancing service performance.
• Conducted end-to-end service delivery assessments to identify improvement opportunities, prioritize initiatives, and align operational enhancements with business objectives.
• Integrated cybersecurity frameworks, industry best practices, and regulatory requirements into GSOC processes to ensure compliance, governance, and operational resilience across global regions.
• Monitored emerging cybersecurity trends, regulatory changes, and organizational priorities to continuously optimize GSOC operations, reporting, and service delivery.

• Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business Administration, or a related discipline, with equivalent professional experience considered.
• 10-12 years of experience in cybersecurity operations, security service delivery, program management, or risk management, preferably within the financial services industry.
• Strong hands-on expertise in GSOC operations, including log ingestion, SIEM platforms, use case development, threat detection, and incident response processes.
• Proven track record in strategic planning, end-to-end program execution, governance, and executive-level reporting.
• Solid understanding of cybersecurity frameworks and methodologies, including the Cyber Kill Chain and MITRE ATT&CK framework.
• Demonstrated analytical and creative problem-solving skills with the ability to address complex operational and security challenges.
• Experience designing dashboards, developing KPIs, and producing trend analysis and management reports to support informed decision-making.
• Skilled in preparing executive briefings, coordinating program logistics, and driving collaboration across global cross-functional teams.
• Proven ability to improve operational efficiency through process optimization, automation, and technology-driven innovation.
• Excellent written and verbal communication skills, with the ability to effectively engage and influence both technical and non-technical stakeholders.