Global Service Desk Support

Role & responsibilities :

IMMEDIATE JOINER ONLY

Required Qualifications:

• Bachelors degree in computer science, Information Technology, Engineering, or related discipline.
• 3-7 years of experience in Service Desk, Application Support, NOC, Incident Management, or IT Operations roles.
• Strong experience with Application Performance Monitoring (APM) tools such as:
• Dynatrace
• Datadog
• New Relic
• AppDynamics

(preferred)

• Experience in managing production incidents and critical business-impacting events.

• Proven experience in client-facing support and stakeholder communication.
• Strong understanding of ITIL-based Incident, Problem, and Change Management processes.
• Excellent verbal and written communication skills.
• Experience working in a FinTech, Banking, Financial Services, or Digital Lending environment.
• Ability to analyse logs, alerts, monitoring dashboards, and system health indicators.
• Willingness to work in a 24x7 rotational shift environment.

Preferred candidate profile

Please share the following details with updated resume:

Sub - Service Desk Support

• Full Name
• Email Address
• Contact Number
• Total Years of Experience
• Current Fixed Salary (excluding bonus/variable)
• Notice Period - max 15 days we can wait

When you Available for Interview today -
Are you comfortable for 24*7 Rotational shift -
Self-rating in Communication out of 5 -
How many years of exp in Application Support /Application monitoring tools -

Please share me your updated resume on - [email removed]