Global Senior Director- Digital Workplace & Endpoint Operations- Nex Gen
Unisys · Bengaluru · onsite · Posted 11d ago
Not disclosedFresherfulltimeSourced from
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About this role
We are hiring a Global Senior Director of Endpoint Operations to lead our next generation of Digital Workplace Services. This is a senior role with end‑to‑end responsibility for large‑scale operations, commercial outcomes, and service delivery across a complex, multi‑region environment. The scope includes leading several hundred resources globally while ensuring operational stability today and guiding how Digital Workplace Services evolve over time.
The leader we are seeking is:
- An experienced operator who has run global endpoint and service desk environments at scale
- A proven managed services leader with accountability for SLAs, P&L, client delivery, and executive‑level escalations
- A strong technologist, not a general manager, with the credibility to engage on endpoint architecture, modern device management, and service delivery models
- Someone with a clear point of view on Next‑Generation Digital Workplace Services, including how AI, automation, and intelligent operations will change how endpoint and service desk services are delivered
- Comfortable challenging existing approaches and leading meaningful change while keeping delivery strong
This role will play a key part in defining and executing the next phase of Digital Workplace Services, balancing operational discipline with forward‑looking innovation.
Required Capabilities
- Leadership experience across large, global Digital Workplace or Endpoint Operations within a managed services environment
- Deep background running complex service desk and endpoint delivery with ownership of SLAs, client outcomes, and service performance
- An AI‑forward mindset with the ability to explain how AI, automation, and intelligent operations will shape Digital Workplace and End User Services over the next 12 to 24 months
- Strong technical grounding with hands‑on credibility in endpoint architecture and modern device management
- Demonstrated success leading global teams of 300 to 400+ resources across multiple regions
- Solid commercial experience, including P&L ownership, margin management, cost optimization, and service growth in an MSP model
- A change leader who can improve how work gets done while maintaining service quality and client trust
Sourced from foundit
Skills
service desk environmentsendpoint architectureP&L Ownershipmargin managementCost optimizationManaged servicesai automationservice delivery modelsIntelligent OperationsModern Device Management
About Unisys
Unisys
Blue Bell
US
About
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Industries
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware