Global Security Operations Center Professional

Job Details

• Location: South Zone (Hyderabad & other major cities as required)
• Openings: 4
• Employment Type: Full-Time, Permanent
• Work Mode: On Site
• Shift: Any
• Experience Range: 1 - 5 Yrs
• Country: India

Role Overview

As a GSOC Operator / Analyst, you will be at the heart of our Global Security Operations Centre (GSOC), monitoring threats, responding to incidents, and ensuring business continuity for a global client. This role demands vigilance, quick decision-making, technical competence, and the ability to remain calm under pressure.

Responsibilities

• Threat Monitoring & Surveillance: Monitor security systems (CCTV, access control, alarms, incident management tools). Use platforms such as Genetec, ServiceNow, Ontic, and Everbridge for integrated threat monitoring. Identify and escalate potential risks, anomalies, or suspicious activity.
• Incident Response & Escalation: Act as the first responder to incidents in line with global SOPs. Escalate issues to relevant stakeholders and dispatch ground teams when required. Maintain accurate incident logs and support investigations.
• Emergency Operations: Assist in fire, evacuation, lockdown, or medical emergency protocols. Coordinate with emergency services and ensure timely response.
• Technology Oversight: Perform daily system health checks (CCTV, badge readers, alarms, FACP panels). Report and follow up on equipment faults with technical teams.
• Intelligence & Reporting: Track regional and global threats; share intelligence updates with stakeholders. Generate reports on incidents, trends, and SLA compliance. Provide video retrievals, badge audits, and analytical support for investigations.
• Communication & Coordination: Handle emergency and non-emergency calls professionally. Liaise with global security teams, C-suite executives, and law enforcement as required.

Candidate Profile

Education

• Graduate in Security Management, Information Technology, Criminology, or a related field.
• Certifications such as CPP, PSP, APP (ASIS) are advantageous.

Experience

• Minimum 1 year in GSOC/Command Centre operations.
• 2+ years in monitoring-based operations or customer service.
• Prior work with multinational clients preferred.

Technical Skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.