Global Performance Senior Tableau Support Specialist

KEY RESPONSIBILITIES

Perform independent data cross-checks behind Global Performance dashboard metrics as within the Global Performance team.

Validate calculations, joins, keys, and data logic to ensure accuracy, consistency, and reliability.

Identify data discrepancies, root causes, and potential improvement areas.

Communicate findings clearly within the Global Performance team and relevant technical teams.

Tableau Technical Support

Provide specialist Tableau support for complex technical issues, including:

o Key and join configuration o Data relationships and modelling challenges

o Dashboard logic impacting accuracy or usability

Support resolution of issues identified through dashboard operations or user feedback.

Provide guidance on best practices based on prior Tableau dashboard build experience.

Dashboard Enhancement Support

Support incorporation of technical improvements driven by dashboard feedback.

Ensure technical changes are aligned with existing architecture and data standards. Cross-Functional Alignment & Knowledge Sharing

Leverage experience from dashboards built for other teams to inform Global Performance solutions.

Support alignment where Global Performance dashboards intersect with Sales or other performance dashboards.

Act as a trusted technical advisor to Global Performance and dashboard operations teams.

3. QUALIFICATION & EXPERIENCE

Bachelors degree or equivalent experience in Data Analytics, Information Systems, Engineering, or similar disciplines with 1216years of experience in:

Tableau development and support

Data modelling and validation

BI or analytics platforms in enterprise environments. Proven experience building and supporting dashboards used by large business populations. Strong understanding of data pipelines, joins, keys, and performance optimisation. Experience supporting or reviewing dashboards outside the original development team (independent assurance).

4. TECHNICAL COMPETENCIES

Advanced expertise in Tableau (Desktop, Server/Cloud understanding). Strong data modelling skills (joins, blends, relationships, keys).

Ability to read, validate, and stress-test complex dashboard logic.

Experience working with multiple data sources and large datasets.

Strong analytical and diagnostic skills to isolate and resolve issues.

Good documentation capabilities for findings and recommendations

5. SOFT SKILLS/BEHAVIORAL COMPETENCIES

Strong analytical mindset with high attention to detail.

Clear and structured communicator, able to explain technical issues to non-technical stakeholders.

Solution-oriented and pragmatic approach to problem solving.

Ability to work independently with minimal supervision.

Calm and methodical under ad-hoc or urgent support requests.

Collaborative approach, supporting teams without formal authority .

6. WORK ENVIRONMENT (OFFICE-BASED, REMOTE, HYBRID) Office Based

7. CRITERIA FOR PERFORMANCE EVALUATION (KPIS)

Accuracy and effectiveness of data cross-checks performed.

Number and severity of dashboard issues successfully resolved.

Reduction in recurring technical issues following support interventions.

Timeliness of support provided for ad-hoc Tableau requests.

Stakeholder confidence in dashboard accuracy and technical robustness.

Quality of technical guidance and documentation provided.