Global Operation Support Agent
hemmersbach · Bengaluru · onsite · Posted 43d ago
Undisclosed1–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Your skills
- Previous experience (or equivalent) in dispatching would be an asset
- B2 English
- Basic IT knowledge would be an asset
- Need to work in shifts (nigh shifts and weekends may apply)
Your tasks
- Administer incidents in the ticketing system (external and internal)
- Analyze and validate technician reporting and requests updates if necessary
- Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
- Act as communication point for dispatch service
- Provide administrative support
- Follow all of the processes and standards
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Onboarding program
- Buddy program
- Mobile working
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Administrative SupportRhinoSLATicketing SystemOnboardingticketingIT Infrastructuretechniciandispatch
About Hemmersbach
hemmersbach
IT Services & Consulting
83
employees
Nürnberg
Germany
₹6.8L PA avg
Avg at Hemmersbach
About
Hemmersbach offers IT infrastructure services globally, focusing on pragmatic solutions for leading IT companies while supporting social causes.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.4/ 5
Culture
2.8
Career growth
2.5
Work-life
3.0
Employees rate it well for
Work-Life Balance35Overall Company34
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