Global HR Technology Specialist

Job Title Global HR Technology Specialist Job Description Global HR Technology Specialist – Workday HCM Core & Absence | Pune, India | Full-time If you are passionate about HR technology, Workday, and delivering exceptional HR services while driving continuous improvement, this could be the ideal opportunity for you.

Your Role: As a Global HR Technology Specialist – Workday HCM Core & Absence, you will be responsible for the day-to-day support, administration, and continuous improvement of Workday HCM Core and Absence processes within Vanderlande's Global HR Service Delivery model. Acting as the Tier 2 functional expert, you will resolve complex Workday issues, enhance operational efficiency, and collaborate with HR Technology Consultants, HR Operations, ICT, and global stakeholders to deliver stable, compliant, and user-friendly HR services. Join our Global HR Technology team and contribute to enhancing the employee experience through efficient Workday operations and continuous service improvement.

What you will do/Key Responsibilities: Own and manage Workday-related incidents, service requests, and inquiries, ensuring resolution within agreed SLAs.

Act as the Tier 2 escalation point for complex cases related to Workday HCM Core and Absence.

Resolve issues involving employee data corrections, rescinds, cancellations, organizational changes, and cross-functional HR transactions.

Perform specialist Workday activities, including role management, security-related support, and complex employee lifecycle transactions.

Support Workday operational stability while ensuring compliance with established service delivery processes.

Monitor and maintain employee data quality within Workday.

Perform root cause analysis for recurring issues and implement corrective improvements.

Support Workday releases, enhancements, testing cycles, hypercare activities, and process improvements.

Assist with system updates, location creation, help text maintenance, and approved configuration changes.

Drive "Shift Left" initiatives by transitioning appropriate activities from Tier 3 to Tier 2 and from Tier 2 to Tier 1.

Collaborate with HR Technology & Data teams to improve operational efficiency and user experience.

Create, maintain, and enhance work instructions, knowledge articles, and operational documentation.

Deliver Workday training and functional guidance to regional Service Agents and HR stakeholders.

Advise business stakeholders on Workday processes, employee data quality, and compliance standards.

Support security-related inquiries and collaborate with Tier 3 experts when required.

Promote consistent global HR service delivery through governance, documentation, and knowledge sharing.

What you bring: Bachelor's or Master's degree in Human Resources, Information Technology, Business Administration, or a related field.

4–6 years of experience in HR Technology, HR Operations, or Workday support.

Strong functional expertise in: Workday HCM Core

Workday Absence

Experience managing: Employee data

Complex HR technology incidents

HR process compliance

Global HR operations

Experience working within a tiered service delivery model (Tier 1, Tier 2, Tier 3).

Hands-on experience in: Workday testing

Documentation

User training

Continuous improvement initiatives

Strong understanding of HR systems, service delivery, and operational governance.

Excellent analytical, communication, stakeholder management, and problem-solving skills.

Ability to work independently while collaborating effectively with HR, ICT, Service Delivery, and Centers of Excellence (CoEs).

Fluent in spoken and written English.

About Vanderlande: The Global HR organization at Vanderlande consists of HR Business Partners, Talent Acquisition & Learning, Reward, Travel & Mobility, Regional HR, and Global Shared Services. The Global HR Specialists team, part of Regional HR & Global Shared Services, is responsible for maintaining, supporting, and continuously improving global HR service delivery. As part of a collaborative team based in Pune and Veghel (Netherlands), you will contribute to delivering high-quality HR technology services while living Vanderlande's values of Every day better, We care, and Team play.

Website: www.vanderlande.com

What we offer: Working at Vanderlande comes with the support and space to grow, achieve, and enjoy the journey. Here is what that looks like in practice: Competitive salary package

30 days of annual leave (pro-rated from the start of the financial year), including: 22 paid leave days

8 sick/casual leave days

Applicable government holidays

Flexible and hybrid working model that promotes work-life balance

Access to Vanderlande Academy and extensive learning & development programs

Comprehensive medical insurance coverage, including parental coverage

Opportunities to participate in global HR communities and employee initiatives

Opportunity to collaborate with international HR and Technology teams across multiple regions

How we work: We work by three values: Every day better, We care, and Team play. In practice, this means we drive customer success, lead with transparency, celebrate achievements together, and do what we say.

Ready to apply? Are you interested in this position? Apply directly via our careers page with your CV/Resume.

Diversity & Inclusion: Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.