Global HR Query Resolution Helpdesk Role

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Role & responsibilities

• Strong communication skills and command in English language
• The team member is responsible for processing the HR data correctly and timely according to the project deadlines and to the expected quality, interacts with the Client on a daily basis via phone and email, work on resolving HR related issues, cooperate with other delivery team members, and ensure that the documentation is up to date.
• The team member must ensure they share their specialist knowledge within the team.

Preferred candidate profile

• Valid experience of 4-8 yrs
• Knowledge on Workday & ServiceNow required.
• Good verbal and written communication skills

Positive team player

• General Responsibilities / Accountabilities:
• Process movements (transfers, promotion) and leaver requests
• Process HR Administration requests
• Answer clients calls and emails
• Process clients queries and escalations
• Provide clarification of HR policies and procedures
• Organize knowledge sharing sessions internal and cross teams
• Successful process related problem solving
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
• Maintain HR system catalogues
• Manage HR organization structure

Manage time

• Adjust records
• Adjust records
• Process separation
• People moves Initiate move
• Process move
• Reporting
• Qualifications (Education/Experience/Certification)
• Previous experience required in similar positions.