Global Field Service Engineer

Job description

We are seeking a talented and motivated mechatronics engineer for our team that will providing field support.

You will spend extensive periods in the field, supporting deployed robotic systems. Responsibilities include

system setup upon delivery, performing calibration routines, testing and validating performance, and

diagnosing, troubleshooting, and documenting hardware and software issues independently. You will also

collaborate closely with the design teams in the US and India to develop fixes and improvements to the product.

A background in mechatronics and extensive experience in lab work and design of experiments (DOE) is

essential. Flexibility and readiness to engage in various technical areas based on project needs are crucial. Our

team operates like a start-up division, with engineers working on diverse aspects of projects in a dynamic

environment. Critical analytical skills are essential for success in this role.

Roles and Responsibilities:

• Setup and calibrate robotic systems at customer sites upon delivery. Test system performance,
• diagnose issues, troubleshoot, and resolve most problems independently. This will include resolving
• issues with system software/firmware. Document this process and report status regularly to teams
• in the US and India.
• Demonstrate strong hands-on experience with robotic and mechatronic systems. Manage timeline and
• project logistics
• Design and conduct experiments and tests to resolve complex technical problems, implementing DOE
• principles.
• Collaborate closely with engineers in the US and India to troubleshoot and solve challenging problems
• over the phone while at the customer site.
• Perform technical scoping for new operation/maintenance procedures
• Collaborate with CFT engineers to clarify maintenance procedures when only sparse documentation is
• available
• Present project updates and results to management in formal and informal presentations
• Work with the design team in the US and India to develop fixes and improvements to the product.
• Take strong ownership of assigned tasks and projects, ensuring proper accountability.
• Act as a liaison for cross-functional projects across multiple organizations.
• Train other engineers, technicians, and manufacturing personnel.

Must-Have

• BS or B. Tech in Mechatronics Engineering or similar
• 3-5 years of mechatronics work experience
• Experience with hardware design and end effector design.
• Experience in field support at customer sites
• Background in robotics testing or a similar field.
• Creative thinking, strong problem-solving, and troubleshooting capabilities.

Good-to-Have

• Excellent communication skills and teamwork skills
• Excellent organization and attention to detail
• Ability to complete projects and learn required skills with minimal guidance
• Experience with robotic path programming and computer vision is a plus.