Global Customer Support Professional
AIS Business Solutions Private Limited · Gurugram · onsite · Posted 22d ago
Undisclosed1–3 yrsfulltimeSourced from
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About this role
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OVERVIEW
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
EXPERIENCE REQUIRED: 1-3 Years NUMBER OF POSITIONS: 05 DEPARTMENT: Operations REPORTS TO: Team Leader LOCATION: Gurugram, IN
OVERVIEW
AIS is seeking to hire a Global Customer Support professional in Gurugram with 1 to 3 years of experience. In this full-time on-site role, you will assist international clients by addressing inquiries, resolving issues, and managing complaints across phone, email, and chat channels. Working night shifts, you will deliver exceptional customer experience and maintain high satisfaction levels through strong written and verbal communication skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- This is a full-time on-site role for a Global Customer Support located in Gurugram
- Respond to customer inquiries and provide assistance through various channels such as phone, email, or chat
- Address customer concerns, resolve problems, and ensure customer satisfaction
- Handle customer complaints professionally and escalate issues when necessary
- Communicate effectively with customers, colleagues, and other departments within the organization
- Exhibit strong written and verbal communication skills, especially in a multicultural and multilingual context
SKILLS
- Ability to resolve customer complaints and maintain customer satisfaction
- Excellent written and verbal communication skills in English
- Customer Service and Customer Experience skills for American customers desirable
- Ability to work in a night shift
- Knowledge of customer service principles
- Great attention to detail
- Ability to multitask and manage time effectively
- Experience in a related field is desired
QUALIFICATIONS
- Any Bachelors / Master s degree
DISCLAIMER
ABOUT THE COMPANY
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceAutomationcustomer satisfactionCustomer Supporthuman resourcesAutomotiveclassificationAnalyticsCustomer ComplaintsBankingFintechcredit cardCommunication SkillsLegalfinance
About AIS Business Solutions
AIS Business Solutions Private Limited
IT Services & Consulting
391
employees
2011
15 years old
Houston
US
₹5.4L PA avg
Avg at AIS Business Solutions
About
Provides technology and process optimization services to various industries, enhancing operational efficiency through automation, staffing solutions, and process improvement.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.5/ 5
Culture
3.1
Career growth
2.6
Work-life
3.3
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