Global Customer Support Executive

Role & responsibilities

Your job:

• Respond to written customer inquiries (price and availability requests, order tracking, and complaints) through the case management and

serve as the primary point of contact for external customers

• Route cases to the appropriate internal teams (e.g., technical inquiries to Technical Support) to ensure accurate and efficient handling
• Actively monitor and follow up on open cases to ensure timely resolution and high levels of customer satisfaction
• Document all case activities, actions taken, and outcomes to ensure transparency and enable effective follow-up
• Promote the use of efficient customer service channels to enhance the overall customer experience
• Contribute to the continuous improvement of processes by updating the knowledge base and sharing best practices and improvement ideas
• Take ownership of personal learning and development to build strong knowledge of products, processes, and systems

Preferred candidate profile