Global Customer Request Team LS-I-Analyst 1

Job Summary

Position: Global Regulatory Request Team LS-I -Analyst - I

Are you detail-oriented, customer-focused, and passionate about regulatory compliance Do you enjoy solving complex customer inquiries and collaborating with global teams to deliver timely and accurate responses Are you driven by continuous learning and effective communication in a fast-paced environment

If you thrive on managing customer requests, navigating regulatory requirements, and working across regions to support business needs, we would like to meet you.

The Analyst - Global Regulatory Request Team LS-I : is responsible for:

• Coordinate customer requests related to product regulatory inquiries.
• Complete customer questionnaires and coordinate responses with regional and global Product Regulatory and Quality team members.
• Work closely with internal and external customers to communicate the status of requests and ensure timely resolution.
• Serve as the first point of contact for customer questionnaires and provide accurate and appropriate responses.
• Take ownership of assigned requests, proactively following up on each case to ensure completion in a timely and high-quality manner.
• Develop an understanding of customer regulatory requirements in both industrial and consumer product environments.
• Maintain accurate records of customer requests and support continuous process improvement initiatives.
• Collaborate with cross-functional teams to ensure regulatory information is current, consistent, and compliant with customer requirements.
• Support global business objectives by delivering excellent customer service and regulatory guidance.

Education / Experience

• Bachelor s Degree or equivalent in Chemistry, Physical Chemistry, Analytical Chemistry, or a related technical discipline.
• Minimum 2 years of experience in Product Regulatory functions within the chemical industry.
• Experience with pharmaceutical-grade products and knowledge of solvent-based chemistry is preferred.
• Proficient in speaking, reading, and writing English. Additional Asian or European language skills are an advantage.
• Ability to work with global teams and support activities across European and U.S. business hours as required.

Key Interactions

• Internal: Internal stakeholders, Ashland Teams
• External: Customers, suppliers, vendors

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.