Global Communication Specialist

Job description

Sutherland is now hiring dynamic individuals to join our team as a Customer Support Associates.

Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global B2B clients?

If this sounds like you, we want you on our team!

In this role, you will get to:

• Be the primary point of contact for our Business-to-Business customers through Chat.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have:

• Excellent verbal and written communication skills in English (B2 level or higher).
• Typing speed of 30 WPM with 93% accuracy.
• Strong customer service mindset with active chat communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• Familiarity with email etiquette and multi-channel communication (chat, voice).
• High school diploma or equivalent and above.
• freshers welcome!.

We will give you:

• A fast-paced, global work environment where your voice matters.
• Skills for life: problem-solving, professionalism, adaptability, and communication.
• A team that feels like family and celebrates every win big or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.

For more details pls text in

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