WO
GIH Customer Service Supervisor
workowon · Bengaluru · onsite · Posted 6d ago
Not disclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About The Job
As a Customer Service Supervisor at Cigna International, you will play a pivotal role in leading and managing a team of approximately 12-15 Customer Service Representatives, driving excellence in customer experience and operational performance.
Key Responsibilities
Requirements
Team LeadershipCustomer SupportConflict ResolutionMicrosoft OfficeCoaching
Benefits
As a Customer Service Supervisor at Cigna International, you will play a pivotal role in leading and managing a team of approximately 12-15 Customer Service Representatives, driving excellence in customer experience and operational performance.
Key Responsibilities
- Managing, leading, and mentoring a team of Customer Service Representatives to deliver exceptional service and meet operational KPIs.
- Attending any escalations calls and meetings.
- Proactively identifying opportunities for process improvement and innovation.
- Ensuring productivity, quality, and customer satisfaction targets are consistently met.
- Providing coaching, mentoring, and support to team members for skill development and performance enhancement.
- Maintaining strong employee engagement through day-to-day involvement, motivation, conflict resolution, and training.
- Implementing new initiatives and measuring their impact in coordination with the Management Team.
- Serving as a single point of contact (SPOC) for specific clients/accounts, if required.
- Representing the organization during client visits, stakeholder meetings, and strategic partner interactions.
Requirements
- Minimum of 2 years of experience in relevant leadership experience in international voice and similar functions/companies.
- Strong performance track record in leadership roles.
- International mindset with the ability to collaborate effectively across locations.
- Experience in coaching, managing, and motivating individuals.
- Proficiency in conflict management and complaint resolution.
- Excellent communication and presentation skills, along with proficiency in Microsoft Office tools.
- A growth mindset with a positive attitude towards change and innovation.
- Strong interpersonal skills, empathy, and ability to foster collaboration.
- Action-oriented problem-solving attitude with excellent organizational and prioritization skills.
- Results-oriented mindset with a focus on achieving personal and team goals.
Team LeadershipCustomer SupportConflict ResolutionMicrosoft OfficeCoaching
Benefits
- Health insurance
Sourced from foundit
Skills
microsoft officeConflict ResolutionCoaching