German speaking Senior IT Service Delivery Manager

Job Summary

German speaking Senior IT Service Delivery Manager

Remote (India). Permanent Workman. 6-month probation period. 40 hours/week. 15 days of annual leave.

Responsibilities

• Communicate confidently with customers in German through calls, meetings, emails and ticket updates.
• Make sure every ticket has an owner, a priority and clear next steps, and follow through until resolution.
• Coordinate engineers and colleagues, clarify responsibilities and help remove blockers.
• Prioritize urgent incidents, customer commitments and planned work according to impact and available capacity.
• Identify delays and risks early, manage escalations and keep customers informed.
• Improve workflows, documentation and communication to make service delivery more reliable.
• Give management concise updates on progress, outstanding issues and decisions requiring attention.

Requirements

• A minimum of five years of relevant industry experience in IT services, managed services, cloud infrastructure or a closely related field.
• Demonstrated experience managing customer-facing service delivery and coordinating technical teams.
• Fluent spoken and written German, supported by a German language certificate.
• Strong English communication skills for working with the wider team.
• Experience with ticketing systems, incident management, service commitments and customer escalations.
• Enough technical understanding to discuss IT issues confidently and coordinate effectively with engineers.
• Strong organization, sound judgment and consistent follow-through.
• The ability to work independently and communicate proactively in a remote environment.

Qualifications

Experience supporting German-speaking customers and familiarity with ITIL practices would be an advantage.

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