German Language Expert HR L&D

Key Tasks

• Processing of HR orders including final clarification of customer concerns in HR processes;
• If required, general advice to customers on individual personnel measures;
• HR data maintenance and data quality assurance;
• advice to customers on HR processes and regulations;
• Promptly and conclusively handling HR orders in standard processes;
• Clarifying customer inquiries in the assigned subject area with system support; communicating with internal customers;
• Preparing and maintaining standard correspondence, contracts, and other standard documents as per system requirements;
• Maintaining HR data and ensuring the quality of the data;
• Preparing and providing certificates;
• Handling standardized internal/external correspondence, e.g., with health insurers and authorities;
• Checking data and tracking schedules;
• Support resourcing tasks and transaction processes related to Learning & Training.
• Single point of contact for training requests.
• Examination of training request from customers.
• Scrutiny of training requests regarding completeness (are requests ready for processing/production).
• Retrieve missing information from customers.
• Creates, schedules and reschedules training courses in the Learning Platform, books employees and provides evaluation forms.
• Purchase trainings in our internal purchasing tools (MyStore) from external training providers.
• Process all the changes that can occur on an already created schedule (cancelations included)
• Communicates with Training Portfolio Manager / Training Professionals, internal and external vendors, register employees to trainings, runs the internal billing system and approves invoices issued by the training vendors in collaboration with budget owners as well as local purchasing department.
• Processing, Maintenance and administration of data on trainings in the learning management systems (HR Suite, Global Teach, Percipio or similar).
• Organisation, monitoring and coordination of standard inhouse seminars for employees in Germany.
• Manages the training logistics (booking of hotels, training rooms, sending information to participants, billing information, etc) and takes care of data privacy of training participants.
• Process invoices and checks the invoices against orders.
• Answer training related questions of managers and employees, solves issues and problems.
• Manages the E-Learning trainings and Web Based Trainings in the Learning Management System (HR Suite, Global Teach or similar).
• Cooperates with external vendors.
• Organize, update and maintain documents, records and files for training purposes (upload the documents on an internal SharePoint).
• Analyse, summarize, compile and submit reports to the management.

Preferred candidate profile

• Minimum 1 year of experience in related process (training organization, training management).
• University degree in the field of business administration is preferable.
• Excellent knowledge of English language (spoken & written).
• Knowledge of German language at B2 level.
• Experiences in learning platforms or related planning tools (HR database)
• Basic finance knowledge.
• Customer service focus and strong interpersonal skills required.
• Reliability.
• Attention to detail.
• Ability to consistently deliver high quality customer service in a professional manner.
• Taking initiative in a proactive manner to improve own and teamwork practices.
• Ability to develop and deliver oral and written communications which convey complex information in a simple, easily understandable manner.
• Ability to handle a variety of workloads with a high degree of accuracy.
• Excellent knowledge of MS Office in particular Excel, Sharepoint and Powerpoint.
• Experience to work with ticketing systems.
• Excellent analytical and structured thinking.
• Happy to work self-dependent as well as in a intercultural team.
• Our expectation is that you are experienced in: HR processes, Data privacy, Continuous improvement process, Consulting, Service excellence.Role & responsibilities