GenesysCloud CX Contact Center Consultant
Xoriant · Bengaluru · onsite · Posted 64d ago
Not disclosed3–8 yrsfulltimeSourced from
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About this role
Job description
Job Title: GenesysCloud CX Contact Center consultant
Duration: Full time role
Location: Onsite (Bangalore Bagmane Tech Park)
Note: Need someone who can join in less than 30-45 days.
Note: Need someone who can join in less than 30-45 days.
Note: Need someone who can join in less than 30-45 days.
Top Skills:
- Looking for GenesysCloud CX Contact center (Proficient and Must) experience.
- NICE-WFM (Proficient and Must).
- Salesforce (Must).
- AWS connect (Nice to have).
Job Description: :
Duties:
- Deliver scalable, high-quality Salesforce services in support of our company mission
- Design, develop, test, and document scalable, high-quality business solutions on the Salesforce platform
- Recommend alternate approaches, analyze impacts, and provide sizing estimates
- Collaborate with other team members
- Participate in design sessions
- Conduct unit, integration, and performance testing
- Work closely with users for user acceptance testing
- Analyze and mitigate bugs and issues
- Participate in design and code reviews
- Propose creative, highly innovative solutions
- Provide support in fulfilling service requests
- Support release planning and deployment
- Maintain system KPIs to track trends in usage and data integrity
- Help team ensure compliance with IT policies and procedures
- Keep up with current technology trends
- Assess and make recommendations on processes, designs, operations, and testing
Skills:
- Superior Salesforce development skills, including Apex, Visualforce, REST, APIs, SOQL, JavaScript, CSS, and HTML
- Understanding of all aspects of Salesforce, including Sales Cloud, Service Cloud, Marketing Cloud, and Communities
- Deep understanding of scalable solutions and Salesforce best practices
- Proven track record of delivering scalable, high-quality solutions
- Experience working with third-party applications that integrate with Salesforce
- Ability to take initiative as needed
- Strong written and verbal communication skills
- Understanding of testing and release processes
- Track record of creativity and innovation
Sourced from foundit
Skills
niceGenesys CloudWorkforce ManagementWFMcloud contact centerGenesyssalesforce
About Xoriant
Xoriant
IT Services & Consulting
2.7k+
employees
1990
36 years old
Pune, Maharashtra
India
About
Xoriant is a US-based software development, technology services company helping ISVs, large enterprises with product engineering solutions,& managed services to accelerate technology initiatives
Industries
IT Services & ConsultingSoftware Product
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