BENGALURU · FULLTIME
Genesys Engineer
Infosys
Bengaluru · onsite · Posted 12d ago
Sourced from
Undisclosed1–2 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
We are seeking a Genesys Contact Center Engineer with 1-2 years of experience in Contact Center technologies and IVR solutions. The candidate should have hands-on exposure to Genesys platforms, call flows, routing strategies, IVR development, and contact center support operations.
Responsibilities - Support and maintain Genesys Contact Center applications.
- Configure and troubleshoot IVR call flows and routing strategies.
- Monitor contact center performance and resolve incidents.
- Work with business and support teams to implement call handling requirements.
- Manage inbound and outbound call routing configurations.
- Troubleshoot voice, call flow, and agent-related issues.
- Support UAT, production deployments, and post-deployment validation.
- Document processes and configurations.
- Genesys
- Contact Center
- IVR
- 1-2 years of experience in Genesys Contact Center technologies.
- Hands-on experience with IVR call flows and routing.
- Understanding of Contact Center operations and call management.
- Experience in incident management and production support.
- Basic knowledge of SIP, VoIP, CTI, and telecom concepts.
- Experience with ticketing tools and support processes.
- Genesys Cloud
- Genesys Engage
- Architect
- Call Routing
- Voice Bots
- Chat Bots
- NICE CXone
- CRM Integration
- SQL basics
MTech, Bachelor of Engineering, BTech
Preferred Skills Technology->Communication->IVR/CCT->Genesys, Technology->Infrastructure-Contact Center->ContactCenter model
Service Line - Engineering Services
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Section · 02
Skills
Incident ManagementcrmGenesys CloudTicketing Toolscontact centerSIPCrm IntegrationOutboundCall FlowCall HandlingVOIPdeploymentCall RoutingcloudSQLticketingoperationsinboundTelecom
Section · Company
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
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IT Services & ConsultingConsulting
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Work-life
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