Genesys Developer

Who are we looking for? **Strong and experienced Genesys developers

This role is ideal for a skilled Genesys platform engineer with experience in

CI/CD practices ,

cloud migration , and

contact center transformation . The selected candidate will play a pivotal role in ensuring a

seamless migration , implementing

best practices , and driving

innovation in customer experience

Technical Skills: ·

5+ years of experience with

Genesys Contact Center solutions (Engage & Cloud CX). · Strong expertise in

Genesys Cloud CX migration , including

IVR, ACD, WFM, WFO . · Experience with

CI/CD tools, automation, and cloud-based deployments . · Hands-on experience with

Genesys APIs, integrations, and cloud architecture . · Familiarity with

Agile methodologies, JIRA, and DevOps principles . · Involves designing, developing, and maintaining Genesys Cloud solutions, including customizations, integrations, and call/voice/chat interaction development, often working with CRM systems and APIs.

Key Responsibilities: Migration & Implementation:

• Design, integration, implementation, and deployment of

Genesys Cloud CX from legacy

Genesys Engage .

• Configure and

migrate IVR flows, ACD routing, queues, and workgroups using

Genesys Designer / Architect .

• Maintain and optimize

legacy IVR flows , consolidating and refining them for the cloud environment.

• Implement

Genesys WFM/WFO to enhance operational efficiency.

Development & Automation:

• Apply

CI/CD best practices for Genesys Cloud CX deployments, automation, and environment management.

• Develop

integration strategies for Genesys Cloud APIs, third-party applications, and enterprise systems.

• Ensure compliance with security, scalability, and reliability standards in the cloud environment.

Innovation & AI Integration:

• Work on

Conversational AI and

Generative AI integration to improve customer engagement.

• Collaborate with cross-functional teams, including

IT, Operations, Call Centers, and external vendors , to enhance the Genesys contact center ecosystem.

· Work in a squad that ensures the delivery of IT solutions are within the agreed time, cost and quality constraints. · Responsible for full software development cycle including design, documentation, estimation, coding, and testing

· Develop applications using agile methodology · As a team, responsible for technical support to ensure that production systems are operational and do not disrupt business operations.

· Embrace and support a team culture that drives continuous improvement initiatives which can deliver measurable benefits to stakeholders. Behavioral Skills : · Good Communication skills · Analytical ability and good interpersonal skills · Good attitude